Administrative Support Specialist

Organization

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Position Details

• Employment Type: Full Time, Regular
• Location: 32 Fruit Street
• Schedule: 8:30 am - 5:00 pm, Day Shift
• Remote Type: Onsite
• Scheduled Weekly Hours: 40

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical record/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, etc., as directed
• May be required to accept co-payments
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as "Super User" for scheduling, registration and billing systems
• Provide assistance and training to others in these areas
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level

Qualifications

Education

• High School Diploma or Equivalent required

Experience

• Office experience: 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
• Managing one's own time and the time of others
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems

Compensation and Benefits

Pay Range: $17.71 - $24.94/Hourly
Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

About Mass General Brigham

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.