Clinic/Practice Assistant

• Pain and Spine

About Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.

About the Role

The vision for this role is to support both the Pain and Spine specialties within Newton-Wellesley Hospital Ambulatory Care Center (159 Wells Avenue in Newton). At the Newton-Wellesley Hospital Spine Center we work as a multidisciplinary team, with an emphasis on communication and coordination. Our specialists treat the full range of spinal disorders that affect the cervical, thoracic, and lumbar areas of the spine. After a careful evaluation with diagnostic and imaging tests, we create a personalized treatment plan based on your needs and goals.

At the Pain Management Service at Newton-Wellesley Hospital, we care for people with many types of pain caused by a number of conditions, including acute pain that comes on suddenly and is caused by a specific injury or condition, chronic pain and cancer-related pain. We use a compassionate, team-based approach to diagnosing, relieving, and treating acute and chronic pain. We tailor our multimodal and multidisciplinary treatment plans to your unique condition and needs. Our top priority is to reduce or eliminate pain and help patients function as independently as possible.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the Pain and Spine team onsite

Monday through Friday from 8: 00am-5:00pm.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Assist callers with routine inquiries, and schedule appointments
• Process patient billing forms and scan documents to patient medical record/LMR
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
• Provides functional guidance to Office and Practice Assistants
• In conjunction with Supervisor oversees daily activities of practice staff
• May be required to accept co-payments
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results

Qualifications

Education

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• None specified

Experience

• 3-5 years office experience required

Additional Job Details

• Remote Type: Onsite
• Work Location: 159 Wells Avenue, Newton
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Equal Opportunity Employment

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives.

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.