Site: Massachusetts Eye and Ear Infirmary

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Job Summary

Under the direct supervision of the licensed clinician, the Certified Ophthalmic Assistant (COA) performs a wide range of clinical and administrative tasks to facilitate the delivery of eye care in an outpatient clinic and/or in procedural areas.

Does this position require Patient Care? Yes

Essential Functions

-Performs a wide range of vision and ocular testing, imaging, and assessments to prepare patients for a comprehensive eye exam with the licensed clinician.

-Proper identification and instillation of diagnostic eye drops for patients as part of the routine eye exam and as directed by the clinician.

-Under the supervision and direction of the ophthalmologist, sets up and assists in minor office procedures, including but not limited to medical lasers, injections, cryotherapy, and oculoplastic procedures.

-Measure and record vital signs as instructed for procedures and other purposes.

-Maintains adequate medical/ophthalmic supplies in exam rooms and clinical areas.

-Cleans, calibrates, and performs basic maintenance on ophthalmic equipment/machines in accordance with manufacturer guidelines and hospital infection control standards.

-Properly handles, stores, and transports specimens, instruments, and medications.

-Performs administrative tasks, including triaging patient calls and in-basket management if assigned.

-Provides cross coverage to other services/locations in the ophthalmology department as needed.

-Complies with all hospital policies, federal, state, and local laws and regulations, and adheres to JCAHO standards.

Qualifications

Education:

• High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

• No

Licenses and Credentials:

• Certified Ophthalmic Assistant COA - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) preferred

Experience:

• Minimum of 6 months of experience working in a supervised ophthalmology clinic

• 0-1 year required or Completion of the International Council of Accreditation (ICA) training program at the Assistant level 0-1 year required

Knowledge, Skills and Abilities

• Basic knowledge of ocular terminology, anatomy, and physiology of the eye, ocular diseases and disorders, ophthalmic procedures, and pharmacology.

• Proficient in interpersonal and customer service skills to effectively work with patients and families.

• Demonstrates the knowledge and skills necessary to provide services appropriate to the patients’ age, mental and physical needs.

• Excellent written and verbal communication skills.

• Ability to prioritize and adapt to changes in fast-paced, high-volume clinics.

• Ability to work independently and effectively with members of the care team.

• Excellent problem-solving skills and ability to make decisions based on the role’s scope of practice

• Proficient with computers and Microsoft Office Suite.

Additional Job Details (if applicable)Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1 Montvale Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.84 - $29.79/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.