Phlebotomy Supervisor

Site: North Shore Medical Center, Inc.

Schedule: Mon-Fri 7A-3:30P

Work Location: 57 Highland Avenue

Employee Type: Regular

Scheduled Weekly Hours: 40

Work Shift: Rotating (United States of America)

Pay Range: Grade 7

About Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for 18+ Outreach Phlebotomy collection stations. Performs phlebotomy draws 30-40% of the time or 15-30 draws/day as needed.

Primary Responsibilities

• Prepares and performs employee annual competencies and performance reviews on time
• Manages corrective action plans for employees
• Manages departmental purchasing and supply ordering
• Assures that the Phlebotomy Department is properly scheduled and staffed at all times and provides backup when needed
• Performs pediatric to geriatric phlebotomy on outpatients and/or inpatients venously or by heel stick
• Coordinates and supervises the activities of new employees during their training period
• Coordinates the overall daily department activities of the phlebotomy program at designated inpatient or outpatient sites for Salem Hospital Laboratory Services
• Partners with the Phlebotomy Manager in the selection and hiring of new phlebotomy staff
• Processes a variety of specimens in accordance with established protocol
• Performs EKG procedures on outpatients
• Performs other related duties as required or as responsibilities dictate
• Demonstrates a working knowledge of the Laboratory Information System (Sun Quest/Beaker) and other applications necessary to perform work assignments
• Acts as a liaison between Salem Hospital Laboratory Services, physician office practices, and other laboratory clients
• Maintains safety standards in accordance with hospital policies, federal regulation and accrediting agencies
• Communicates with medical staff regarding problems, results and information concerning patients
• Responsible for the accuracy and organization of department manuals and protocol books
• Responsible for maintaining Salesforce and all laboratory clients
• Coordinates and collaborates with colleagues and staff in providing home draw and mobile phlebotomy services
• Initiates and monitors all quality assurance activities and employee job performance competencies as it applies to phlebotomy
• Reviews and maintains all department records and informs the Phlebotomy Manager of any deficiencies
• Maintains and enforces established department policies and procedures, objectives, safety, environmental and infection control standards and serves as a role model for staff
• Provides individualized instruction to employees when procedure or protocol changes or reeducation is needed
• Keeps abreast of changes and industry best practices in the phlebotomy field
• Attends meetings as required
• Prepares and maintains the schedule of Phlebotomy staff with the assistance of the Coordinators

Daily Responsibilities

• Ensure proper coverage by checking call outs and notifying phlebotomy manager and practice managers of scheduling changes
• Address any scheduling concerns in a timely manner and provide backup as needed
• Review Collection Manager & help draw on the In Patient floors, as needed
• Review NRC & Safety Events, reeducate staff & document in Teams log
• Perform Rounds 1x/hr each day to check on employees and waiting rooms. Backup any area as needed
• Check all Logs for Completeness and perform any needed maintenance (Refrigerator, Room Temperature & Humidity, Eyewash, Daily Phlebotomist Checklist, Fire Extinguisher, Supervisor Checklist, Hand Hygiene Logs, checking all sharps containers (3/4 filled), etc.)
• Manage Workflows for Inpatient, Outpatient and Road Phlebotomists
• Help with Specimen Drop-offs & Batching
• Ensure staff is getting 30 minute breaks and provide coverage if needed
• Print Pending Logs at change of shifts
• Work w/ Client Services or Specimen processing regarding issues
• Address Any Patient Complaints or issues immediately & Document in Teams

Personal and Professional Growth

• Demonstrates professionalism at all times
• Assumes accountability for his/her position, extends himself/herself when unusual need arises
• Routinely undertakes additional tasks when his/her assignment is completed
• Reports for work on time and gives adequate notice of absenteeism or tardiness
• Accepts constructive criticism regarding own performance and strives to make improvements
• Adheres to policies established for meals, breaks, dress code/nails, and parking
• Exhibits courtesy and respect to patients, families, physicians, clients, and co-workers

Motivation and Self-Direction

• Carries out responsibilities promptly and in a self-directed fashion and in alignment with leadership
• Seeks additional learning experiences
• Utilizes concepts of preventive maintenance and proper use of laboratory equipment
• Is flexible and receptive to change
• Participates in quality improvement activities including site visit audits
• Demonstrates excellent customer service skills to promote customer satisfaction

Organizational Goals

• Contributes to Organizational Goals

Qualifications

Education

• High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
• Can this role accept experience in lieu of a degree? No

Experience

• Phlebotomy experience: 3-5 years required
• Supervisory experience: 1-2 years preferred

Knowledge, Skills and Abilities

• In depth knowledge of phlebotomy regulatory requirements
• Proficient with statistical and computer productivity software (i.e. Word, Excel, etc.)
• Strong communication skills
• Demonstrated organizational skills
• Strong attention to detail
• Demonstrated training skills

Physical Requirements

• Standing: Frequently (34-66%)
• Walking: Frequently (34-66%)
• Sitting: Occasionally (3-33%)
• Lifting: Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying: Frequently (34-66%) 20lbs - 35lbs
• Pushing: Occasionally (3-33%)
• Pulling: Occasionally (3-33%)
• Climbing: Rarely (Less than 2%)
• Balancing: Frequently (34-66%)
• Stooping: Occasionally (3-33%)
• Kneeling: Occasionally (3-33%)
• Crouching: Occasionally (3-33%)
• Crawling: Rarely (Less than 2%)
• Reaching: Frequently (34-66%)
• Gross Manipulation (Handling): Frequently (34-66%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision
• Far: Constantly (67-100%)
• Vision
• Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Equal Opportunity

North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.