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Mass General Brigham

Case Manager

Mass General Brigham

Charlestown-MA

·

On-site

·

Full-time

·

2w ago

Compensation

$58,656 - $142,449

Benefits & Perks

Healthcare

401(k)

Flexible Hours

Learning Budget

Healthcare

401k

Flexible Hours

Learning

Required Skills

Case management

Discharge planning

Patient assessment

Care coordination

Communication

Microsoft Office

Problem solving

Attention to detail

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We're offering a generous sign-on bonus of up to $10,000 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

Job Summary:

Facilitate the coordination of care, from admission through discharge, with focus on realistic treatment outcomes within the scope of available resources. Oversee the assessment, planning, facilitation, coordination, evaluation and advocacy for options and services to meet a patient and family’s comprehensive health needs and to promote quality cost effective outcomes. Collaborate with the interdisciplinary team, patient and family, as well as various departments within and outside the hospital to assure timely and appropriate discharge planning and cost-effective outcomes.

Qualifications:

Key Responsibilities

·          Assessment of the patient’s health and psychosocial needs is conducted per established guidelines.

·         Case management plan is developed collaboratively with the interdisciplinary team, patient and family to maximize health care responses, quality and cost-effective outcomes, incorporating patient and family goals, expectations, and preferences into the development of the interdisciplinary plan of care

·         Communication and coordination are actively promoted between members of the interdisciplinary team, the payer and the community to minimize fragmentation of services and to maximize outcomes.

·         Patient centered team meetings are planned and conducted to coordinate healthcare team members and third-party payers to achieve treatment outcomes and discharge planning goals

·         Education is provided to the interdisciplinary team, the patient and the family about treatment options, community resources, insurance benefits and psychosocial concerns to ensure timely and informed decisions.

·         Patient and family are empowered to problem solve to achieve desired outcomes and promote patient self-determination.

·         Appropriate use of health care services and allocation of resources is encouraged to improve quality of care and maintain a balance with cost effective care on a case by case basis.

·         Appropriate resources are identified to provide discharge services and promote a safe transition to the next most appropriate level of care.

·         Discharge plan is developed in collaboration with healthcare team and family and meets patient needs and financial requirements.

·         Culturally competent care is displayed to identify the patient’s cultural needs and incorporate them in the development of the discharge plan.

·         Patient education and support is provided to ensure a smooth transition from acute setting, through the SRN stay and transition to discharge using established standards.

·         Documentation is completed in adherence to department standards.

·         Third party coverage guidelines are adhered to for each patient situation.

  • Additional department, organization, or network activities are completed per established objectives.
    Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Education/Degree
Required

Bachelor’s Degree in related field.

Preferred

Master’s Degree in related field.

Experience:

Preferred

  • 3-5 years of related experience.
  • Case management, utilization review, or discharge planning experience in an acute, rehabilitation, skilled nursing or outpatient setting is required.
  • Health plan experience in utilization review and case management will be considered.
    Licensure
    Required

·         Current, unrestricted license to practice in Massachusetts in a health or human services discipline that allows the professional to conduct an assessment independently as permitted within the scope of practice of the discipline. Examples are Nursing, Physical Therapy, Occupational Therapy, Speech/Language Pathology, Respiratory, LCSW/LICSW, LMHC, or Rehabilitation Counselor including CRC with plan for LRC within six months of hire.

Skills:

Required

·         Knowledge of community services and the healthcare systems required.

·         Knowledge of criteria and levels of care

  • Computer proficiency required.  Microsoft office applications preferred with ability to learn new software.

  • ·         Certification in Case Management preferred.

  • Highly developed communications and interpersonal skills, working with diverse population.
    ·         Work independently, be self-directed and contribute as a member of a team.

·         Anticipates challenges and develops and implements strategies for addressing them.

  • High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. Attention to detail.

Additional Job Details (if applicable)Remote Type
Onsite

Work Location
300 First Avenue

Scheduled Weekly Hours:

40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$58,656.00 - $142,448.80/Annual

Grade
98TEMP

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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About Mass General Brigham

Mass General Brigham

Mass General Brigham Inc. is a not-for-profit, integrated health system based in Greater Boston. It operates two academic medical centers—Massachusetts General Hospital and Brigham and Women's Hospital—along with specialty and community hospitals, home care, urgent care, and a licensed health plan...

10,001+

Employees

Boston

Headquarters

Reviews

3.8

36 reviews

Work Life Balance

3.9

Compensation

3.8

Culture

3.8

Career

4.0

Management

3.7

74%

Recommend to a Friend

Pros

Good work-life balance and flexible environment

Competitive compensation and benefits

Opportunity for career growth

Cons

Some organizational bureaucracy

Room for improvement in processes

Internal communication could improve

Salary Ranges

56 data points

Junior/L3

Mid/L4

Junior/L3 · Licensing Manager I

1 reports

$140,300

total / year

Base

$122,000

Stock

-

Bonus

-

$140,300

$140,300

Interview Experience

41 interviews

Difficulty

3.2

/ 5

Duration

14-28 weeks

Offer Rate

40%

Experience

Positive 69%

Neutral 12%

Negative 19%

Interview Process

1

Phone Screen

2

Technical Interview

3

Hiring Manager

4

Team Fit

Common Questions

Technical skills

Past experience

Team collaboration

Problem solving