Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The hourly rate for this position is $20.16-$24.00. At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Job Summary:

This position works under the general supervision of the Program Manager within the Center for Clinical Research Operations (CCRO). The Study Coordinator is responsible for the patient-facing aspects of clinical research studies. He/she will coordinate across the PI and Study Team to carry out the day-to-day duties involved in enrolling, tracking, and following up on patients involved in clinical trial studies. The Clinical Research Study Coordinator is responsible for maintaining a close, effective working relationship with Project Managers, Program Managers, Principal Investigators, and patients.
The Clinical Research Study Coordinator will proactively address the demands of clinical research, working both independently and as part of a dynamic group to provide exceptional customer service to the Massachusetts Eye and Ear distinguished research community and collaborators in their pioneering efforts in science and medicine.

• PRINCIPAL DUTIES AND RESPONSIBILITIES
• Coordinates the implementation, both internally and externally, of clinical research studies.
• Initiates and maintains recruitment contact with study participants. Responsible for screening applicants, ensuring they meet appropriate criteria, and makes independent judgment as to the suitability of their participation. May be required to perform clinical assessments such as blood pressure, weight, ECGs, etc.
• Working in concert with Principal Investigator and/or Project Manager to develop and implement patient recruitment strategies.
• Interacts with patients/subjects with regard to the study, including but not limited to consenting, education, procedural instruction, and follow-up. Serves as a liaison between patient and physician, as well as a resource for participants and their families.
• Responsible for data collection and maintaining study patient information databases. Develops, organizes, and/or maintains the study forms. Responsible for data validation and quality control, and data entry into eCRFs. May be required to input data and/or perform minimal analysis and run various reports.
• Responsible for mailing various study information or packets to study participants.
• Answers phone calls and questions regarding the study protocol. Refers participants when appropriate to the principal and coinvestigators.
• In conjunction with the Project Manager, completes regulatory paperwork for institutional review board submissions/approval (IRB).
• Keeps study PI informed of study progress at all times.
• Above duties plus:
• Verifies the accuracy of study forms
• Updates study forms per protocol
• Prepares data for analysis and data entry
• Assists with formal audits of data
• Documents patient visits and procedures
• Assists with regulatory binders and QA/QC procedures
• Assists with interviewing study subjects
• Administers and scores questionnaires
• Provides basic explanation of study and in some cases obtains informed consent from subjects if IRB allows
• Verifies subject inclusion/exclusion criteria

Qualifications:

QUALIFICATIONS

• BS/BA degree required
• Relevant research project work preferred
• Previous laboratory, research, or clinical work preferred. Some knowledge of medical terminology, GCP, IRB, and/or research studies highly desired.
• Sound independent judgment and willingness to learn competence in research methodologies a must.

SKILLS/ABILITIES/COMPETENCIES

• Must possess the ability to thrive in a busy, high-volume, and deadline-driven team environment that requires coordination of multiple activities and the judgment and flexibility to reprioritize tasks as needed.
• Ability to follow directions.
• High degree of computer literacy.
• Computer literacy and proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills are required for working with study participants.
• Requires strong organization and communication skills with a focus in customer service.
• Analytical skills and the ability to resolve technical or research problems
• Prioritize a variety of tasks.
• Careful attention to detail.
• Ability to demonstrate professionalism and respect for human subject rights and individual needs.
• Knowledge of clinical research protocols
• Knowledge of data management programs
• Ability to work independently.

Additional Job Details (if applicable)

WORKING CONDITIONS

• This role is onsite at MEE 5x/week; may also be required to travel to other MGB sites dependent on the project assignments
• Category I: Exposure to blood. Universal Precautions and mandatory training are required.
• Laptop provided
• Lifting of 10 to 20 lbs.

Remote Type

Onsite

Work Location

325 Cambridge Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

• /

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.