Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

Responsible for the daily operations of the laboratory, including staffing, workflow, quality, safety, and regulatory compliance. Provides both operational leadership and strategic direction across multiple laboratory sites. Ensures adherence to all applicable federal, state, and accreditation requirements. This role requires strong leadership skills and a collaborative approach when working with local and system-wide leaders. This is an on-site position with rotation between sites based on operational needs.

Does this position require Patient Care?
No

Essential Functions

Develop and maintain quality assurance (QA) systems to ensure high performance and implement corrective actions when performance standards are not met.

Review performance data, identify opportunities for improvement, and address root causes of suboptimal outcomes.

Evaluate event management reports, investigate complaints or operational issues, and analyze data to identify trends and patterns.

Ensure validation protocols and summaries are completed for all new or modified processes.

Assign, monitor, and supervise staff to ensure compliance with laboratory standard operating procedures (SOPs) and all federal, state, and accreditation requirements, including health, safety, and patient confidentiality.

Ensure the laboratory is prepared for regulatory reviews and inspections (e.g., TJC, CAP, FACT).

Oversee the coordination of clinical trials in collaboration with principal investigators, study coordinators, quality assurance, and compliance teams.

Manage laboratory information systems to access clinical results, generate worksheets, and support data collection and analysis activities.

Conduct interviews and recommend candidates for hire in accordance with departmental policies to maintain appropriate staffing levels.

Oversee staff orientation, training, competency assessments, and continuing education, including required departmental training (e.g., safety, infection control, compliance).

Qualifications

Education:

Bachelor's Degree Laboratory Sciences required or Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

ASCP Certified Medical Technologist MLT, MT, MLA, Histologists required

Experience:

Lab experience 5-7 years required

Demonstrated leadership experience in hospital-based CLIA laboratory 8 years required

• Knowledge, Skills and Abilities
• Detailed knowledge of all regulatory requirements, including CAP, Joint Commission, and CLIA.
• Expert knowledge of laboratory health and safety protocols.
• Strong innovative attributes to remain on top of technology shifts.
• Effective written and verbal communication skills.
• Read, write and comprehend English sufficiently to communicate with patients, laboratory and others.
• Strong knowledge of personnel and employment practices.
• Ability to effectively manage staffing levels and workloads.
• Ability to effectively interview and train new employees.

Additional Job Details (if applicable)Physical Requirements- Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

• Carrying Frequently (34-66%) 20lbs - 35lbs

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Rarely (Less than 2%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Rarely (Less than 2%)

• Reaching Frequently (34-66%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$86,611.20 - $126,027.20/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.