Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the direction of a registered nurse, physician, or NP, the Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the office; perform dressing changes and minor debridements, assist with in-office procedures, maintain a neat, clean, and safe patient care areas, and promote patient satisfaction by interacting with patients in a professional manner. The Medical Assistant will promote and adhere to all regulatory and safety standards; OSHA, JCAHO, Infection Control, HIPAA, as well as maintaining required certifications, and core competencies.

Assures efficient patient flow through the office.

Responsible for all aspects of the rooming process:

• Checks patient’s identification using (2) patient identifiers – name and DOB
• Reviews and reconciles medications
• Performs vital signs including a pain level assessment, height, weight, and smoking status.

Prepares patient as to what to expect during the visit.

Performs complex burn/wound care including wound vacs and debridement under the direction of the clinical provider.

Anticipates/sets up special equipment and/or supplies needed for the visit.

Provides appropriate patients with ASD questionnaire and reports results to provider.

Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information.

Assists the physician or nurse practitioner with all aspects of the exams, procedures, and treatments.

Adheres to hand hygiene and standard precaution guidelines.

Provides age- appropriate care to patients in practice setting and documents data per practice protocols.

Collects specimens during visit and as applicable:

• Blood (phlebotomy)
• Finger sticks
• Assists with obtaining culture for MRSA and VRE

Assists patient through checkout process when visit is complete.

Cleans and prepares room for next patient.

Assists with all in-office surgical procedures:

• Acts as a resource to both patients and surgeons.
• Prepares procedure consents and ensures completion
• Ensure time-outs are performed and documented
• Sets-up exam room in preparation for procedure ensuring all necessary instruments, equipment, and supplies are present (i.e., excision trays and cautery units)
• Passes necessary instruments
• Observes procedure, monitoring equipment, and troubleshooting any operational issues
• Provides emotional support to patient during procedures

Provides post-operative teaching materials and ensures all questions are answered

• Pamphlets
• Wound care instructions
• Wound care cards
• Provides patient with necessary dressing supplies

Ensures booking for OR and office procedures are followed.

Responds to patient-related inquiries and triages as necessary.

Prepares and transports all patient specimens to appropriate clinical departments.

Makes postoperative patient phone calls to check on patient status and answer any questions.

Responds to Patient Gateway messages and prescription requests.

Assists physicians with all facets of laser patient care within the office setting.
Participation includes:

• Patient preparation and positioning
• Set-up and operation of equipment
• Pre-procedure patient prep
• Patient monitoring
• Post-procedure patient care (dressings and teaching)

Oversees safety procedures for the use of lasers in outpatient treatments including:

• Use of eye protection for clinicians and patients
• appropriate use of other laser-related safety gear
• Post laser signage and place safety glasses outside of the treatment room

Performs specialized procedures under the direction of MD/NP such as suture/staple removal, perform tissue expander fills, remove surgical drains, and apply steri-strips.

Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse.

Maintains neat, clean, and safe exam rooms and treatment areas.

Maintains practice inventory and performs stock rotation.

Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable.

Assures all equipment is in good working order.

Cleans equipment after patient use per office protocol.

Assembles procedure trays and ensures that they are properly processed and sterilized.

Promotes patient /customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Adheres to all policies, including:

• Human Resources policies with respect to attendance and dress code
  • MGH customer service philosophy in all patient interactions
  • MGH policies with respect to patient confidentiality and HIPPA

Communicates appropriately and effectively with patients.

Functions as in integral part of the patient care team

Interacts in a professional, cooperative way with other practice staff.

Accepts delegated responsibilities in a positive manner.

Ensures adequate coverage is available prior to leaving the practice on breaks / lunch.

Engages in constructive problem solving with others in the practice as problems arise.

May be required to:

Provides cross coverage for front desk when needed:

• answers and triage phone calls
• checks patients in
• schedules appointments
• collects co-pays.

Tracking and maintaining spreadsheets with practice statistics i.e., new and reconstructive pt. volume, telehealth visits, number of office procedures, operative procedures, and ASD screens.

Job Summary:

Summary:

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care?
Yes

Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.

-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.

-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.

-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.

-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.

-Maintains inventory of immunizations and check expiration dates.

-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.

-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications:

Education:

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

• Basic Life Support BLS Certification
• Data Conversion
• Various Issuers preferred Certified Medical Assistant National Certification
• Data Conversion
• Various Issuers preferred

Experience:

Direct MA experience or medical field work 1-2 years required

• Knowledge, Skills and Abilities
• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Physical Requirements- Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

• Carrying Frequently (34-66%) 20lbs - 35lbs

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Rarely (Less than 2%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Rarely (Less than 2%)

• Reaching Frequently (34-66%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.