Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

A flexible schedule is a must- must be able to work each route's unique start and end time when needed

Job Summary

Responsible for providing the delivery and return of blood products and materials to internal and external customers.

• Shows excellent communication and customer service abilities.
• Coordinates and supervises the training of new hires during the training period.
• Participates in interviews and assists the Courier Manager with choosing and hiring new couriers.
• Assists couriers out in the field when needed
• Acts as a liaison between the courier department and all Salem Hospital internal departments, off-site Phlebotomy locations, and MGB outreach clients.
• Maintains and updates courier department manuals and hospital policy binders.
• Prepares and maintains daily/nightly courier schedules.
• Dispatching: Responsible for dispatching ad hoc pickups to proper couriers to ensure timely pickup and delivery of all routine and stat blood work.
• Responsible for all aspects of lab supply packing and fulfilling, along with daily lab supply inventory control.
• Provides written instruction to employees when procedures or protocols change.
• Carries out responsibilities promptly, needing little direction from the manager.
• Assumes accountability for his/her position, extending oneself when unexpected or unusual needs arise.
• Routinely undertakes added tasks when assignments are completed.
• Schedules all repair and maintenance appointments for the 26 Laboratory cars at our local auto shop. Helps in the Annual lab car rotation.
• Weekend On Call status – Rotates with lead couriers for weekend and holiday on-call coverage.
• Assumes responsibilities of the Courier Manager during his/her absence or when asked.
• Acts as a backup driver to cover routes and/or as a STAT driver when needed.
• Performs other related duties as required or as responsibilities dictate.
• Maintains and enforces established department policies and procedures, objectives, safety, environmental, and infection control standards.
• Responds to all severe weather and/or roadway conditions to ensure driver safety
• Responsible for lab vehicle parking and cleaning during and after snow/weather events.
• Directly supervises 19 Lab couriers
• Communicates, directs, and advises outside courier vendor staff to ensure client needs are met.
• Performs annual driver evaluations for all couriers and provides feedback to the Courier Manager on proficiency and compliance.
• Able to perform other duties as assigned

Qualifications

• HS Diploma or Equivalent Required
• Driver’s License Required
• Driving experience and an excellent driving record required

Additional Job Details (if applicable)

• 5 years in the logistics industry and demonstrated proficiency as delivery driver/courier strongly preferred
• Must have basic knowledge and be able to use Microsoft Word and Excel

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $23.55/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.