Senior Clinic Practice Assistant — Palliative Care & Geriatric Medicine

About Mass General Brigham

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About the Role

In this role, you'll work within a strong team-based model that includes social work, nursing, NPs, and MDs, all dedicated to delivering exceptional patient-centered care.

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Patient Care Required: No

Responsibilities

• Make patient appointments and maintain appointment records
• Assist callers with routine inquiries and triage matters appropriately
• Process patient billing forms and scan documents to patient medical record (EPIC)
• Act as "Super User" for scheduling, registration and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Provide functional guidance to Office and Practice Assistants
• In conjunction with Supervisor oversee daily activities of practice staff
• May be required to accept co-payments
• Additional responsibilities as assigned

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Assist callers with routine inquiries, and schedule appointments
• Process patient billing forms and scan documents to patient medical record/LMR
• Act as "Super User" for scheduling, registration and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
• Provide functional guidance to Office and Practice Assistants
• In conjunction with Supervisor oversee daily activities of practice staff
• May be required to accept co-payments
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results

Qualifications

Education

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No

Experience

• Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
• Managing one's own time and the time of others
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
• Ability to proofread and edit written documents

Job Details

• Position Type: Full-Time, Regular
• Schedule: Monday–Friday, 8:30am–5pm
• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)
• Work Location: 32 Fruit Street
• Remote Type: Onsite
• Grade: 4
• Pay Range: $19.37 - $27.71/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.