Company:

Marsh

Description:

Role Overview

Marsh is seeking a strategic and results-oriented leader to join our Operations team as the Associate Director of Insurance Operations. This key role will be based in Bogota and requires commitment to in-office collaboration at least three days a week. The ideal candidate will have a comprehensive understanding of the insurance landscape and a proven track record of driving operational excellence through innovative strategies, effective stakeholder engagement, and leadership in change management.

Operations Management

• Collaborate with the senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across various insurance processes.
• Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry.
• Act as a key contributor in sharing insights and best practices through internal and external forums. Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations.
• Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance.
• Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication.
• Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners.
• Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
• Lead change management initiatives to ensure smooth transitions during operational transformations.
• Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring alignment and communication among all stakeholders.
• Assist in managing the Cost and Service teams, contributing to the development of both short-term and long-term financial and operational plans.
• Ensure effective utilization of resources and alignment of investments with strategic goals.
• Proactively evaluate team performance, providing constructive feedback and conducting performance reviews.
• Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation within the team.

People Management/ Development

• Collaborate with HR to design and implement a comprehensive Talent Management strategy that aligns with organizational goals, focusing on succession planning and leadership development across multiple teams
• Mentor and develop Team Leaders and Operations Managers, providing guidance on effective team management, conflict resolution, and performance optimization.
• Lead change management initiatives to ensure smooth transitions during organizational changes, providing support and resources to team leaders to help them manage their teams effectively.
• Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation.

Qualifications

• Minimum bachelors degree preferred

Skills

• Language Requirements: Must be fluent in English (spoken and written**), only CV's in English will be considered.**
• Excellent communication skills both verbal and written
• Excellent computer skills and proficient in excel, word, outlook, and access

To be successful in this role, you will need:

• A minimum of 5+ years of experience in team leadership and people management, preferably within the general insurance industry.
• A data-driven mindset with a strong ability to make informed decisions based on analytics.
• Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.
• Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment.
• Strong stakeholder management skills, with a focus on building collaborative relationships across departments.

Preferred Attributes

• Experience in change management and implementing training programs.
• Relevant certifications in insurance or management.

Why Join Us?At Marsh, we are committed to your professional growth and success. We offer a dynamic work environment that fosters innovation and collaboration, providing you with opportunities to make a meaningful impact for our clients and communities. Our inclusive culture values diverse perspectives and encourages you to bring your authentic self to work.

As part of Marsh Mc Lennan Agency, a leading provider of business insurance and risk management solutions, you will be part of a global team dedicated to helping clients thrive through strategic insights and innovative solutions. Join us in shaping the future of insurance operations.

Marsh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

For more information about our company and to apply, please visit marshmma.com or follow us on LinkedIn.

Marsh Risk es una compañía de Marsh (NYSE: MRSH), un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $24 000 millones y más de 90 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información sobre Marsh Risk, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.