Job Description:

Main accountabilities and Key activities

• Manage the demand with the business (CIPs, projects, major incidents, special requests), including address Escalation of incidents/requests/problems/demands from business

• Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed

• Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

• Providing close elevated assistance to key business stakeholders on high priority activities which require Digital Technologies support, such as at critical times in the business calendar (financial period close, end-of-year etc).

• Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development

• Strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from the customers

• Manage and execute technical design, development, and configuration activities for Financial Operations products and services

• Identify and develop automation opportunities across the business processes and internal processes

• Identify, propose and develop improvements for product and services as part of Problem Management process

• Document solutions developed according to the defined rules in place, to assure global supportability

• Participate and collaborate on a Community of Practices related to their functional and technical areas

• Assist with change management activities, including releases and production slots.

• Work with global stakeholders across all business segments from business operations to director level.

Knowledge/Experience:

• IT or Finance systems background

• Strong Financial Operations knowledge, preferred on FMCG (Fast Moving Consumer Goods) industry. Experience in related business areas will be a plus.

• 3-5 years preferred SAP experience or same functionality products and services, as service, development or projects.

• ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

• Proven project/activity leadership and influencing experience with key stakeholders

• Language: Fluent in English.