Job Description:

The Chemistry Lab Operation Manager will ensure optimal functioning of the laboratory analysis by optimizing resources allocated (material, human, energy, financial) to deliver accurate and reliable results in a predefined time. This position responds to the analysis demands within North America. Lead, manage, engage, develop and empower direct reports.

What are we looking for?

Education and Professional Qualification

-PHD, Degree or diploma in a science-based program or equivalent level of experience (≥ 5 years’ experience of managing people in a laboratory environment)

Knowledge/Experience o Experience with laboratory techniques (Critical)

-Ensure the validity of results of analysis (Critical)

-Experience in people management would be an asset

-≥5 years of work experience in an ISO 17025 accredited laboratory (ideally) or in a science-based industry

-Ability to work under pressure, manage and analyze unexpected situations

-Knowledge of food safety and nutrition an asset

-Excellent communication

-Analytical and problem-solving skills

-Microsoft Office/Excel proficiency required (Excel as priority)

-Demonstrated Project management skills

What will be your key responsibilities?

-Ensure coherence and oversee daily operations within the laboratory Schedule management

-Develop direct reports Personnel administration (holidays, recruitment, etc.)

-Ensure customer satisfaction through reliability and timely results.

-Support corrective action, preventive action, and continuous improvement (CAPA) programs in collaboration with TNT management team

-Coordinate daily scheduling/ meetings to prioritize analysis flow

-Perform regular performance reviews and help with career planning for direct reports Validating internal and external results

-Ensuring the competence and empowerment of analysts

-Ensure sufficient coverage for analysis and encourage cross training to ensure zero down time

-Participating in the validation of analytical methods pertaining to the lab unit

-Monitoring control charts Ensuring the implementation of preventative maintenance of equipment within laboratory unit

-Enforce the importance of respecting quality, health and safety, and environmental requirements of the lab and site

-Follow KPI’s and generate progress plans Delivering true, accurate results in a timely manner and managing emergencies by constantly adapting resources within the laboratory unit

-Provides technical advice for analysis Monitor and handle non-conformance, corrective/preventative actions, and derogations pertaining to laboratory Monitor and handle customer complaints when reliability of results are questioned for the laboratory

-Support the QMP & SAFETY Coordinator in the preparation of management reviews, as well as participate and represent the laboratory unit during the management review

-Conduct team weekly/Daily meeting

-Participate in Business partnership meetings

-Follow quality, health and safety, and environmental requirements of the lab and site Work as a team player, including open and honest communication

-Respect the Mars 5 Principles and the Ethics and Compliance at Mars policy (i.e. conflicts of interest and confidentiality)

-Must be able to travel as needed

-Other duties as assigned by Line Manager

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.