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Customer Development Executive DTT

Mars

Customer Development Executive DTT

Mars

PAN-Panama-Panama City

·

On-site

·

Full-time

·

1w ago

Benefits & Perks

Learning Budget

401(k)

Learning

401k

Required Skills

Sales

Channel Management

Leadership

Route Management

Job Description:

Panama DTT represents 42% of total AVC consumption, supported by approximately7,500 active points of sale. The channel continues to deliver attractive momentum, with **Chocolate growing at 10%**and Confections at 14%, confirming its relevance as a key growth platform.

Within a highly competitive environment led by strong international brands, we maintain a solid market position, with over 36% market share in Chocolate,25% in Confections, and17% share within the DTT channel.

The primary opportunity lies in unlocking the full potential of DTT by expanding weighted distribution of the must‑have portfolio, ensuring broader and more consistent presence in priority outlets. Additional growth levers include accelerating wholesale channel development,increasing drop size per executive visit, and driving Opening Price Point (OPP) products to maximize penetration, accessibility, and purchase frequency.

With these levers in place, DTT offers the largest runway for sustainable, profitable growth in Panama, reinforcing its role as a strategic pillar for the confectionery portfolio.

Key Responsibilities

Please list the most important and relevant responsibilities

  1. Manage the Total Traditional Trade Channel Own the end‑to‑end management of the DTT channel, including stores, wholesalers, and route‑to‑market distributors, identifying and activating key commercial levers to drive sustainable growth.

  2. Drive Distribution Expansion Lead initiatives to increase numeric and weighted distribution of the must‑have portfolio, deploying the right products by outlet typology and customer segmentation.

  3. Develop Wholesale & Route‑to‑Market Execution Actively develop the wholesale channel as a growth platform, ensuring alignment with distributor execution models and priorities.

  4. Increase Productivity per Visit (Drop Size)Define and execute actions to increase drop size per sales visit, optimizing portfolio mix, pricing architecture, and execution priorities at point of sale.

  5. Lead Brand & Portfolio Execution in DTTExecute brand strategies within the channel, including Opening Price Point (OPP) product deployment, visibility priorities, and promotional mechanics aligned to channel realities.

  6. Manage and Influence the Sales Force Lead, coach, and influence the sales force, ensuring disciplined route management, daily route planning (day‑to‑day execution), and consistent focus on commercial impact.

  7. Design and Execute Incentive Programs Define, implement, and track sales incentive plans to align distributor and sales force behavior with strategic priorities.

  8. Translate Market Insights into Action Monitor market and execution data to anticipate channel dynamics and convert insights into clear, actionable commercial plans.

  9. Lead Stakeholder Alignment Build and manage strong relationships with distributors and internal cross‑functional teams, ensuring full alignment around commercial objectives.

  10. Ensure Field Presence & National Coverage Maintain strong field presence, traveling nationwide to ensure execution excellence, market closeness, and continuous performance follow‑up.

This role is responsible for leading the commercial agenda of the Traditional Trade (DTT) channel in Panama, working closely with one strategic distributor and overseeing execution delivered through a sales organization of 29 sales representatives, 4 supervisors, and 1 Channel Manager.

The role shapes direction, priorities, and ways of working, ensuring the business grows at pace through strong planning, disciplined execution, and rigorous KPI tracking, while also coordinating adjacent channels such as Foodservice and Pharma to maximize total market impact and portfolio reach.

Success in this role requires the ability to influence without direct authority, as the sales force and frontline execution sit within the distributor organization, as well as strong cross‑functional collaboration with Marketing, Finance, Demand Planning, and other support teams whose actions directly impact commercial results.

The associate is expected to think and act Bigger and Bolder, challenging the status quo, identifying growth opportunities, and activating the right commercial levers to accelerate distribution, productivity, and brand presence in market.

All decisions and behaviors are guided by the Mars Five Principles, ensuring sustainable growth, long‑term value creation

What are we looking for? Bachelor’s degree or high school diploma. 2+ years of experience in the sales field. Preference is with CPG products. Possession of valid drivers license.

What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

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About Mars

Mars

Mars

Bootstrapped

Mars is a global manufacturer of confectionery, pet food, and other food products, known for brands like M&M's, Snickers, and Pedigree.

10,001+

Employees

McLean

Headquarters

Reviews

3.3

25 reviews

Work Life Balance

2.2

Compensation

3.1

Culture

2.8

Career

3.4

Management

2.1

35%

Recommend to a Friend

Pros

Great benefits and job security

Team-based working environment

Career advancement opportunities

Cons

Poor leadership and management

Long 12-hour shifts with overtime requirements

Lack of work-life balance consideration

Salary Ranges

542 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Analyst

42 reports

$86,911

total / year

Base

$81,185

Stock

-

Bonus

$5,726

$58,912

$129,041

Interview Experience

2 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Final Interview

6

Offer

Common Questions

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Culture Fit