Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What We Offer

This role is the local expert within concentrated process areas; understanding and promoting the standard and right way to service and deliver in Landside Operation and acts as the first point of contact for country super users. This includes facilitating application and process development with Global FPOs, training and driving adoption of functionalities by Area Operation. Main business areas under L&S are Landside, Customs, LCL.

Key Responsibilities

Train and coach Area Superusers and Landside Operation:

Global and local product processes and practices

• Global and local applications and all integration points

• Support process, SLA & Escalation Procedures

• Responsible for system/platform rollouts

• Support Area in implementing process improvements and system developments.

• A local voice to FPOs in the global process digitalization and automation agenda with aligned approach

• Maintain a community of local Superusers in the L&S teams within the Area and provide them with relevant training and support

• Promote and guard business processes & data quality awareness and compliance

• Act as first level support for Superusers and resolve issues faced

• Secure right and sustained knowledge level in Area well as global SOPS/IOPs adherence and system use as per design

• Applications and processes enhance support

• Own local customer onboarding and support

• Global/Regional SME/FPO Community contributions

• UAT with FPOs and provide voice of Area and Customers

• Actively participate in all phases of the software development lifecycle driven by FPOs

• Business continuity management

We are looking for

• Minimum 3 years of related experience in an international organization.

• Education background in Logistics or Supply Chain would be advantageous

• Knowledge of processes and supporting L&S applications like My Maersk/SAP/Cargowise

• Experienced in working with documents like IOPs/QRGs

• Continuous improvement mindset and right sense of urgency capable to understand bigger picture of priorities and global constraints

• Strong understanding of processes within L&S landscape

• Strong communication and stakeholder management skills

• Highly structured and analytical

• Result driven combined with the ability to achieve results through people

• International experience, comfortable with working in a matrix organisation

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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