OTC Analyst

Location: Mexico City, Mexico

Company: A.P. Moller – Maersk

Work Model: Hybrid

At Maersk, we are transforming the logistics industry by connecting and simplifying global supply chains. With operations in more than 130 countries, we offer a truly integrated logistics network that connects oceans, roads, and skies.

Join our Global Service Center in the Americas and become part of a diverse team that drives operational excellence and continuous improvement.

Job Summary

The **OTC Analyst (Order to Cash)**is responsible for managing and optimizing key OTC processes, including Collections, Cash Application, and Invoicing.

This role ensures process compliance, operational efficiency, and strong collaboration with internal stakeholders such as Sales, Customer Service, and Finance teams. The specialist will also support performance improvement initiatives and maintain accountability for end-to-end OTC activities.

Key Responsibilities

• Manage and optimize Order to Cash processes, including collections, cash application, and invoicing.

• Monitor and follow up on outstanding receivables to reduce overdue balances.

• Ensure accurate and timely cash allocation and reconciliation.

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or payment discrepancies.

• Maintain compliance with company policies, financial controls, and internal procedures.

• Identify opportunities for process improvements and operational efficiencies.

• Support reporting and monitoring of OTC performance metrics.

• Manage stakeholder relationships and provide timely updates on account status.

Key Performance Indicators (KPIs)

• Percentage of Overdue Receivables

• DSO (Days Sales Outstanding)

• ADL (Average Days Late)

• Available Credit Management

• Service Level Performance

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience).

• Minimum 2 years of experience in Order to Cash (OTC) or Accounts Receivable processes.

• Experience working with ERP systems.

• Intermediate Excel skills.

• English level: B1 (intermediate).

• Strong stakeholder management skills.

• Analytical and problem-solving mindset.

• Ability to work in a fast-paced, global environment.

• Continuous improvement mindset.

• Strong communication and collaboration skills.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.