Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

ABOUT THIS ROLE

The Major Incident Manager is responsible for leading the response to high-impact IT incidents (typically Priority 1 or Priority 2), ensuring rapid service restoration, effective communication, and minimal disruption to business operations.

WHAT YOU’ WILL DO:

Incident Leadership

• Lead and coordinate major incident response efforts across technical and business teams.
• Establish and manage “war rooms” or bridge calls during critical outages.
• Make real-time decisions to drive resolution and escalate when necessary.

Communication Management

• Serve as the central point of contact for all communications during major incidents.
• Provide timely updates to stakeholders, including executives, customers, and support teams.
• Translate complex technical issues into clear, actionable updates.

Technical Coordination

• Work closely with Technical Resolution Groups and appoint Technical Leads when needed.
• Ensure root cause analysis (RCA) and post-incident reviews (PIR) are conducted.
• Collaborate with Service Continuity Managers in disaster recovery scenarios.

Process Oversight

• Ensure incidents are logged, categorized, prioritized, and resolved according to SLAs.
• Maintain accurate incident records and timelines.
• Drive continuous improvement in incident management processes.

Strategic Impact

• Analyze incident trends and recommend preventive measures.
• Contribute to service resilience planning and risk mitigation strategies.

WHO YOU ARE

• Excellent written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders.
• Working knowledge of Service Now ticketing system and incident management processes.
• ITIL v4 certification required.
• Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. CT, with participation in an on-call rotation as required.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**