Job Description:

The Service Now Technical lead role is one of the core components in all our engagements.

The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.

Total experience – 9 to 11 years.

Qualifications – B Tech/B E in IT or computer science.

Technical Experience – 8+ Year of experience in Service Now .

• Must have experience of team/tech lead previously.
• Experienced in ITSM, Integrations and ITOM.
• Service Now Admin Certified + Certified application developer will be a add on.

Responsibilities

• Participate in Agile development methodologies
• Support & maintain applications by proactively resolving issues and enhance application stability
• Assist with product roadmap & business capabilities that align with the application
• Continuously monitor application performance and vendor recommended patches & upgrades
• Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
• Partner with the business on exploring new opportunities to add value through the use of technology
• Experience on ITIL Process consulting and/or implementation
• Service Now Implementation Specialist & Admin certification
• Define and implement differentiators for Service Now development and support projects
• Experience on following Service Now modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on Mobility, Discovery and Orchestration
• Experience on Java scripting
• Experience in creating and modifying workflows
• Experience in design, development and deployment in Service Now
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on Service Now
• Excellent experience on complex Service Now integrations
• Experience in creating custom applications
• Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
• Good understanding on Service Now dedicated and shared instances usage and feasibility
• Excellent experience in creating customer reports and dashboards
• Experience in conducting and document due-diligence for customer tools, process and projects
• Experience on configuration management – process definition, modeling and process refinement
• CMDB and Discovery troubleshooting
• Experience on Service Now foundation data management and data modelling
• Experience on LDAP integration
• Ability to create integration architecture
• Ability to create templates for foundation data, CMDB etc.
• Experience in Java and related web technologies is preferred

Technical Expertise:

• Creation of script-based assignment and approval rules.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Glide Record object
• Creation of custom related list.
• Creation of Access Control List with the help of Scripting.
• Creation of Script based UI Policy and Client Script.
• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
• Querying the table by using Glide Record
• Referencing Glide List
• Debugging script
• Creating and customizing UI and pages using Jelly
• Working with complex Log Files.
• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
• Designing of Macros and Formatters.
• User Administration
• Web Service Integration
• User Interface Level Integration
• MID Server Integration
• Integration with tools, applications and systems
• Mobility and related integration
• AngularJS, Node.js and Bootstrap
• Use of Import Sets for data loading from external file or database to the service-now.com

REQUIRED QUALIFICATIONS:

• Bachelor's degree or equivalent work experience with 9+ years of experience as an application engineer
• 8+ years of Service Now development, configuration and administration experience in an enterprise environment
• Hands-on design, development and deployment experience with the Service Now platform.
• Service Now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• Experience in CMDB, Discovery and integration with other external modules.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).
• SNOW administration experience.
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• Service Now Certified Application Developer.

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