Job Description:

Service Now Technical Consultant (Senior/Medior)

Job Scope/summary

What the position offers you:To support our growth in the Service Now Business Group in the Belgium, we are looking for Service Now Technical Consultants, who can straddle both business requirements and technology implementations to deliver Service Now solutions.

The Technical Consultant is one of the core roles in all our Service Now implementations. This role is responsible for supporting customers in the successful implementation and use of Service Now, including configuration, tailoring and coaching to meet their unique business requirements. We are seeking for highly motivated individuals who are looking for an opportunity to join an established but still fast-growing organization.

About us:

DXC TechnologyDXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

DXC Service Now Strategic Business Group:

DXC formed his global DXC Service Now Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As Service Now Global Elite Partner, DXC has been a leader in the Service Now ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience.

With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernise and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximise value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022, Recognized as “EMEA 2024 Creator Workflow Partner of the year” and by ServiceNow as “IT workflow partner of the year” For more information, visit https://dxcservicenowbusinessgroup.com

Job Specifics/responsibilities:

• Design and shape the technical architecture of the Service Now platform and support complex development approaches in collaboration with business analysts and functional consultants.
• Act as trusted Technical Advisor/Expert.
• Implement functionalities to meet customer requirements using the front-end and back-end capabilities on the Service Now platform.
• Implement integrations between Service Now and external systems, whether on cloud or on premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
• Produce technical documentation.

Working Relationships:As technical consultant you could be individual assigned with clients or working in teams together with direct DXC colleagues and very likely with colleagues from other DXC countries. You will be working with different people at clients to help them with their Service Now challenges and successful implementations. You will be working with:

DXC:

• Service Now Solution Consultants
• Business Analysts
• Project Managers
• Service Now Architects
• Other Service Now Technical Consultants.

Clients:

• Main stakeholders such as Product Owners, Customer Subject Matter Experts, and customer architects.
• Customer developers and IT technical staff.
• Service Now support team and Technical Experts.

What You Bring With You:

Education (degree) and professional experience required:

• Bachelor/master’s degree in business, computer science or related field preferred or equivalent combination of education and experience
• Relevant work experience within the Service Now platform (GRC/IRM, ITOM, HRSD Sec Ops and/or other topics)
• Experience in consulting external customers.
• Knowledge of ITSM and agile ways of working and/or frameworks like DevOps, IT4IT, ITIL

Technical Skills

• (Strong) experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live.
• Experience in system performance analysis and documentation.
• Experience on technical implementations of various Service Now modules.
• Mastering web technologies like JavaScript, AJAX, HTML, AngularJS with Service Now.
• Scripting proficiency in Service Now Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.
• Expertise in creating and configuring tables, forms, lists, reports, workflow editor, email notifications and managing data under Service Now support & administration.
• Expertise in writing test plans, test scripts, test cases and generating reports in defect report tools from the market.

Personal Skills And Qualities

• Strong personal commitment to quality service
• Good to have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in Dutch and English, another European language would be a pre.

What we offer you:

• An attractive salary package.
• Comprehensive social benefits.
• Flexible working hours in a hybrid work environment (Virtual First)
• Facilitating workplace at home.
• Training and mentoring to support the implementation projects.
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**