Job Description:

Job Description:

Roles & Responsibilities:

• Development and configuration: Design, develop, and configure Service Now applications, modules (like CSM, FSO), workflows, and catalog items. Design and development.

This includes setting up forms, fields, client scripts, business rules, and UI policies.

• Setting business rules.

• Integration:

• Build and maintain integrations with other systems and third-party applications using tools like REST/SOAP APIs and Integration Hub and develop applications.

• Customization: Write and maintain custom code using JavaScript, HTML, and CSS to meet specific business needs. Use the codes for customization.

• Data management: Manage data imports, exports, and transformations, and ensure data integrity. Maintain Data Management and reports. Manage the imports and exports and ensure data management. And ensure integrity.

• Troubleshooting and support: Provide technical support to users, identify and resolve software flaws, and conduct regression testing. Testing Support and solve the flaws and issues.
  Testing support.

• Documentation: Create and maintain comprehensive technical documentation for configurations, customizations, and processes.

Provide technical and customary support as well. Both supports are essential.

Qualifications:

• Service Now CSA (Certified System Administrator)

• Service Now Development experience (years based on job level).

• Plus, additional Service Now knowledge/micro-cert of at least one:
  o Customer Service Management (CSM), Playbooks, Flow Designer, UI Builder,

Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF) and Test frame design.
Frame design and testing

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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