Job Description:

We are seeking a talented and experienced Service Now Developer to join our team. The Service Now Developer will be responsible for designing, developing, and maintaining Service Now applications and workflows to streamline and automate business processes within our organization.

Responsibilities

• Application Development: Design, develop, and implement custom Service Now applications and solutions to meet business requirements, including creating workflows, forms, scripts, and integrations.
• Customization and Configuration: Customize and configure Service Now instances, including setting up roles, access controls, data sources, and system properties to align with organizational needs.
• Integration: Develop and maintain integrations between Service Now and other systems, such as databases, web services, and third-party applications, to enable data exchange and process automation.
• Scripting and Automation: Write and maintain scripts using Service Now's scripting languages (e.g., JavaScript, Glide Record, and ACLs) to automate processes, enhance functionality, and improve system performance.
• Testing and Deployment: Perform thorough testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and reliability of developed solutions. Coordinate and execute deployment activities.
• Documentation: Document Service Now applications, configurations, and processes to ensure proper knowledge transfer and maintenance.
• Troubleshooting and Support: Investigate and resolve issues, bugs, and performance bottlenecks in Service Now applications and instances, providing timely support to end-users.
• Continuous Improvement: Stay up-to-date with Service Now best practices, new features, and industry trends, and contribute to the continuous improvement of Service Now implementations and processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• More than 1 year of hands-on experience in Service Now development and administration.

Technical Skills:

• Proficient in Service Now development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development.
• Experience with Service Now integrations, web services, and data sources.
• Knowledge of ITIL processes and best practices.
• Familiarity with agile development methodologies and DevOps practices.
• Proficiency in SQL and database management systems.
• Service Now certifications (e.g., Certified System Administrator, Certified Application Developer) are preferred.
• Strong problem-solving and analytical skills to identify and resolve complex technical issues.
• Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.

About DXC Technology:

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, Service Now, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

• Attractive and competitive salary package.
• Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th-month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
• Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Remote work support with a company-provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**