Job Description:

Service Now Solution Advisor Consultant / Presales Consultant

Job Scope/Summary

What the position offers you:

To support our continuous growth in the Service Now Business Group in the Benelux, we are looking for a Service Now Solution Advisory / Presales Consultant. DXC Service Now Solution Advisory is at the forefront of transformation, combining strategic vision and outcome‑focused execution with the power of the Service Now platform. You will be working closely with our Consulting & Engineering professionals, change specialists, and data & AI experts. This diverse mix of specialized skills enables us to craft Service Now‑driven strategies tailored to each client’s unique needs.

As a trusted partner, you will work with senior leaders and multidisciplinary teams to deliver impactful business outcomes and address the strategic and operational challenges our clients face. Our Service Now Solution Advisory Consultants focus on innovation and outcome‑driven value creation, helping clients shape their digital future with Service Now.

About us:

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

DXC Service Now Advisory unites strategic vision and outcome-focused execution with a strong technology backbone.

Job Specifics / Responsibilities:

• Apply a structured advisory methodology to assess a customer’s current landscape, identify maturity gaps, and design actionable recommendations to solve complex business and technology challenges using the Service Now platform.
• Pinpoint and prioritize value‑creation opportunities within Service Now, including workflow digitization, operating‑model improvements, cross‑platform integrations, and the adoption of new Service Now products—based on assessments, visioning sessions, and business/IT performance analysis.
• Independently lead Service Now strategic engagements or presales workstreams end‑to‑end, ensuring high‑quality delivery across client satisfaction, value definition, solution design, roadmap creation, and coordination with technical and delivery teams.
• Identify and follow up on opportunities within the Service Now ecosystem, contributing to business development by shaping proposals, creating solution estimates, and partnering with account teams through to successful deal closure.
• Collaborate closely with clients and DXC teams to align business priorities, operating models, and technology roadmaps with Service Now capabilities, ensuring a cohesive platform strategy that supports long‑term enterprise transformation.
• Develop and share Service Now best practices and platform expertise by actively contributing to internal communities of practice, knowledge repositories, and capability accelerators.
• Engage confidently with senior stakeholders (IT leadership, business directors, C‑level) to present recommendations, validate strategic options, and secure buy‑in for Service Now‑driven transformations, including situations that require alternative approaches or trade‑off decisions.

Working Relationships:

External:

• CIO’s, CEO’s,
• Senior stakeholders
• Client architects
• Product Owners

Internal:

• Sales / Account Manger,
• Delivery leaders
• Architects,
• Solution Consultants,
• Project Managers,

What You Bring With You:

• Bachelor/master’s degree in business or computer science
• 10+ years of Process Experience
• 6+ years Service Now experience
• Understanding of (enterprise) Service Management concepts, delivery assurance principles and procedures
• Advanced Service Now product experience and understanding of multiple key process areas within the platform
• Multiple years’ experience in similar (Presales) role
• Ability to work independently and in teams
• Fluent in Dutch & English. French would be a good asset

Skills And Qualities:

• Requirements elicitation & analytical thinking
• Strong presentation & communication skills
• Extensive Service Now knowledge (by Certifications and accreditations)
• Customer focus
• Strong consulting and stakeholder engagement skills
• Strong communication and problem‑solving skills
• Proactive and curious mindset
• Willingness to travel

What we offer you:

• Comprehensive social benefits
• An attractive salary package
• Flexible working hours in a hybrid work environment
• Facilitating workplace at home.
• Training and mentoring to support the implementation projects.
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**