Job Description:

Key Responsibilities

• Participate in Service Now configuration and implementation activities under the guidance of senior consultants and architects

• Assist in gathering and documenting business requirements and translating them into Service Now solutions

• Configure basic Service Now modules such as Incident, Request, Change, Problem, CMDB, and Service Portal

• Support testing activities, including unit testing, regression testing, and user acceptance testing (UAT)

• Help prepare documentation, user guides, and training materials

• Provide post-go-live support and assist in issue analysis and resolution

• Learn and apply Service Now best practices and platform standards

• Collaborate with cross-functional teams including developers, testers, and project managers

Required Qualifications

• Fresh graduate with a degree in Information Technology, Computer Science, Engineering, or related field

• Strong interest in Service Now, ITSM, and enterprise platforms

• Basic understanding of IT concepts (ITIL knowledge is a plus but not required)

• Willingness to learn configuration, workflows, and low-code/no-code development

• Good analytical and problem-solving skills

• Strong communication skills (written and verbal)

• Willing to undergo Service Now training and certification

Nice to Have (Not Required)

• Exposure to Service Now through school projects, internships, or self-study

• Basic knowledge of JavaScript, HTML, or CSS

• Familiarity with ITIL concepts

• Service Now Fundamentals or CSA (Certified System Administrator) training exposure

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**