Job Description:

Key Responsibilities

Service Now ITSM Development

• Configure, customize, and enhance ITSM modules:Incident, Problem, Change, Request
• CMDB & Discovery
• Knowledge & Service Catalog
• SLAs, UI Policies, Client/Server Scripts
• Build workflows and automation using Flow Designer, business rules, Script Includes, UI Actions, and ACLs.
• Develop service catalog items, record producers, and fulfillment workflows.
• Create dashboards, Performance Analytics metrics, and ITSM reporting.

Service Now SPM (Strategic Portfolio Management) Development

• Develop and configure SPM capabilities across:Project Portfolio Management (PPM)
• Demand Management
• Project/Agile Management
• Resource Management
• Roadmapping & Portfolio Planning
• Time Cards & Financial Planning (if applicable)
• Implement Portfolio Workbench, scoring models, timelines, and prioritization algorithms.
• Build workflows for demand intake, project approval, financial tracking, and resource allocation.
• Customize project templates, work breakdown structures, agile boards, and sprint/epic/story workflows.
• Integrate SPM with ITSM, HR, Finance, or Agile DevOps tools to support end-to-end delivery.

Platform & Integration Engineering

• Develop integrations using REST/SOAP, Integration Hub, MID Server, webhooks, and scripted APIs.
• Ensure secure authentication via OAuth, SAML, JWT, and role-based access (RBAC).
• Follow DevOps practices—update sets, source control, review gates, and deployment standards.
• Support platform upgrades, cloning, health checks, and performance tuning.

Collaboration, Governance, and Leadership

• Collaborate with ITSM/PPM process owners, PMO, project managers, and enterprise architects to define requirements.
• Provide senior-level guidance to junior developers and help enforce platform best practices.
• Participate in backlog grooming, sprint planning, and roadmap sessions.
• Maintain documentation for configurations, scripts, data models, and integrations.

Required Skills & Qualifications

Technical Skills

• 5–8+ years hands-on Service Now development experience.
• Strong expertise in JavaScript, Glide scripting, Flow Designer, and Scoped Applications.
• Deep experience with ITSM and SPM module architecture, data models, and APIs.
• Strong understanding of CMDB, Service Catalog, and workflow automation.
• Experience integrating Service Now with enterprise systems (HR, Finance, DevOps tools, monitoring).
• Ability to design secure, scalable solutions aligned with platform best practices.

Process & Domain Knowledge

• Strong understanding of ITIL v3/v4 service management processes.
• Experience with PMO processes, project lifecycle management, and portfolio/demand workflows.
• Knowledge of Agile, Scrum, or SAFe methodologies (especially for SPM/Agile integration).

Soft Skills

• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and documentation abilities.
• Ability to work independently and lead complex technical efforts.
• Strong stakeholder engagement and requirements-gathering skills.

Preferred Qualifications

• Service Now certifications:CSA (System Administrator)
• CIS – ITSM
• CIS – PPM / SPM
• CAD (Application Developer)
• ITIL Foundation v4 certification.
• Experience with Agile development tools (Azure DevOps, Jira, Rally).
• Experience with Project or Financial Management concepts.

Typical Job Titles Aligned With This Role

• Senior Service Now Developer
• Service Now ITSM/PPM Developer
• Service Now SPM Engineer
• Service Now ITSM Solutions Developer
• Service Now PPM/SPM Technical Consultant

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**