Job Description:

Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries. • Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks. • Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance. • Collaborate with the team to improve infrastructure efficiency and resolve technical challenges. • Participate in the development of infrastructure documentation, including incident reports and configuration details. • Apply deep technical knowledge to address complex infrastructure-related problems. • Follow established best practices and standards in infrastructure service delivery. • Apply critical thinking and technical skills to find solutions to infrastructure issues.

Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role • Proven experience in infrastructure technology analysis • Proficiencies in data analysis and problem-solving • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus

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