How We Support You

As an industry leader, we invest in the people and technology needed to grow and win as a team.

• Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.

• Supportive Leaders: Our work environment is characterized by strong collaboration and support. Here, your leaders have your back, respecting your role and supporting you.

• Culture of Belonging: Our teams enjoy a positive work environment where leaders and team members genuinely appreciate each other.

• Resilient Teams: Embrace challenges and pivot with customer needs, displaying resilience and a drive to make a difference.

• Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's:

In this role, you'll work on-site and use your communication skills to build strong vendor connections and efficient inventory handling. You'll support both internal and external customers, maintain positive relationships with vendors, and handle the ins and outs of the Return to Manufacturer program. Your tasks include managing various product categories, monitoring crucial reports, and resolving claims with our third-party logistics partner – all in a day's work to keep things running seamlessly.

Key Responsibilities:

• Communicate with internal and external customers

• Maintain positive vendor, liquidation, Bulk Distribution Center (BDC) and outlet relationships

• Complete Return to Manufacturer (RTM) program which includes all paperwork, vendor contact, and credit

• Process and disposition damaged, discontinued, defective, special order, cancelled product

• Generate and monitor reports including Return to Manufacturer (RTM) worklist and damaged on hand list

• Maintain continuous dialogue with the third-party logistics partner to address and resolve claims (customer and cargo), updates Lowe's claims portal

• Process vendor credit for items returned by customers as damaged or defective and requests vendor return authorizations

• Perform daily inventory reconciliation with Lowe's and third-party logistics

• Produce Warehouse Management System (WMS) inventory reporting and validation

• Conduct inventory cycle counts, audits, adjustments, and reconciliation

• Perform some physical tasks including handling and transporting merchandise, managing inventory, disposing of waste materials, and operating equipment to move appliances

Minimum Qualifications

• High school diploma or equivalent

• 1 year of directly related experience

Preferred Qualifications

• 1 year of experience with inventory and returns processes

• 6 months of experience communicating with vendors

Schedule Requirements

Shift options are available Monday-Sunday. 10-hour shift start times vary throughout the week from 6AM to 9AM. Flexible work availability is required, as a preferred schedule is not guaranteed.

Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 70 pounds. Team lifts are used minimally starting at 70 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.