Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations, financial performance, and team leadership at Koko’s Bavarian. This role is highly operational and people-focused, with accountability for service execution, labor management, inventory discipline, and maintaining brand standards in a fast-paced, high-volume environment. The AGM is a floor-forward leader who coaches managers and hourly teams, ensures exceptional guest experiences, and helps drive profitability through disciplined execution of systems, standards, and KPIs.

WHAT THIS ROLE WILL DO

Operations & Guest Experience

• Lead daily service periods, ensuring consistent execution of food, beverage, and hospitality standards
• Actively manage the floor during peak periods (nights/weekends), resolving guest issues in real time
• Uphold cleanliness, safety, and facility standards across FOH, BOH, and public spaces
• Ensure compliance with all health, safety, and alcohol regulations (TABC)

People Leadership & Culture

• Hire, train, coach, and develop managers and hourly team members
• Reinforce a culture of accountability, hospitality, and teamwork
• Lead pre-shift meetings, service recaps, and ongoing performance feedback
• Support performance management, corrective action, and scheduling discipline

Financial & KPI Management

• Execute weekly labor planning and scheduling to meet sales forecasts and labor targets
• Support inventory management, ordering, and cost controls (food, beverage, supplies)
• Understand and help manage key KPIs including:Labor % (FOH & BOH)
• COGS %
• Contribution Margin
• Guest counts, average spend, and sales mix
• Assist GM with weekly reporting, variance explanations, and action plans

Systems, Admin & Compliance

• Ensure accurate timekeeping, tip compliance, and payroll submissions
• Maintain ordering, receiving, and invoice accuracy
• Support POS accuracy, menu updates, and operational rollouts
• Ensure adherence to company SOPs and brand standards

WHAT THIS PERSON WILL BRING

• 3–5+ years of restaurant management experience in a full-service, high-volume environment
• Strong working knowledge of labor models, scheduling, and cost controls
• Proven ability to lead teams through busy service periods
• Experience with beer-forward or bar-heavy concepts strongly preferred
• Comfortable working nights, weekends, and holidays
• Strong communication, organization, and problem-solving skills
• Ability to stand and walk for extended periods
• Lift up to 40 lbs
• Navigate busy service environments safely and efficiently

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.