Job Summary:

JOB DESCRIPTION – Box Office Assistant Manager

Location: Vancouver, BC (On-site)

Division: Ticketmaster NA

Line Manager: Box Office Manager

Contract Terms: Fixed-term (12 months), 37.5 hours per week

Position Details: This job advertisement is for an existing, immediate vacancy

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

The Assistant Manager will support Box Office operations across various locations in and around the Vancouver area. Supporting in collaboration with the Box Office Manager as well as independently.

Please note that this role requires the successful candidate to work on-site at events, with availability required for evenings, weekends, and holidays.

WHAT YOU WILL BE DOING:

• Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, and managing of staff.
• Assist with implementation of Box Office policies and procedures.
• Supervise and run various local box offices as deemed needed by the Box Office Manager.
• Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service.
• Cash control, balancing and related administrative functions.
• Monitoring staff performance to ensure high levels of customer service are being maintained.
• Dealing with and resolving customer service issues relating to Box Office operations.
• Ticket processing and in-person ticket sales.
• Process in house ticketing requests.
• Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Must have flexible schedule, this role requires evenings, weekends and holidays.
• Ability to reliably travel, and work on-site. Including but not limited to theaters, stadiums, outdoor venues and in an office.
• Minimum 1 year of customer service or/or Supervisor experience – previous Box Office experience is a plus!
• Experience with resolving customer issues in a timely and professional manner is required.
• Must be able to sit for extended periods of time, at a computer/desk station.
• Knowledge of Ticketmaster POS system and software is an asset.
• Strong verbal and written communication skills

YOU (BEHAVIOURAL SKILLS)

• Must be detail-oriented with the ability to multi-task and juggle competing priorities
• A passion for live events – music, pop culture, arts and theatre, and family events!

LIFE AT TICKETMASTER:

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

The expected compensation for this position in $24.00 CAD per hour.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.