Job Summary:

Live Nation’s US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Responsibilities:

• Provide quality customer service in person and over the phone.
• Help manage day of show staff and maintain all box office policies and procedures.
• Assist with personnel hiring, evaluation, training, discipline, scheduling, payroll, and supervision.
• Interact positively and communicate effectively internally with ticketing staff, GM, talent bookers, marketing, venue guests, ticketing providers, artist, record labels, fan clubs, and tour managers as needed.
• Administer ticketing initiatives including, but not limited to, auctions, fan club sales, presales, sponsorship programs, promotional offers, and VIP packages.
• Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
• Create, maintain, modify, and manage all ticketed events in a computerized environment.
• Manage and monitor communication between all critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest list, and all other Box Office processes leading up to the actual event.
• Reconciliation and accounting of all ticket sales for each event.
• Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income.
• Inventory, maintain, and order all Box Office supplies and equipment as needed.
• Ticket processing and mailing.
• Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports
• Perform other duties and responsibilities as assigned by Box Office Manager or other management.

Qualifications:

• Prior Ticketmaster HOST and Archtics experience is preferred
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Handle multiple tasks simultaneously
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Self- motivated, hardworking, team-player attitude
• Work in a fast-paced environment and handle heavy workload that can present stressful situations
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Basic knowledge of Microsoft office programs (Excel, Word)
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed

If the above description sounds like you and fits your background, apply today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY:

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.