Position Summary

The Assistant Membership Concierge Leader supports the Membership Concierge Leader in delivering a best-in-class member and guest experience through daily leadership of the Concierge Team. This role serves as a player–coach, leading from the front while helping develop team members, execute service standards, and ensure operational excellence across all Concierge functions.

Positioned between the Membership Concierge III and the Membership Concierge Leader, the Assistant Leader plays a critical role in onboarding, coaching, and day-to-day execution while gaining the leadership experience necessary to advance into a full Membership Concierge Leader role. This role partners closely with club leadership to drive seamless member connectivity, retention, and engagement.

Job Duties/Responsibilities

Leadership & Development

• Assists in casting, onboarding, training, and certifying Membership Concierge Team Members
• Supports corrective action and performance management in partnership with the Membership Concierge Leader
• Acts as a player–coach, consistently delivering elevated service while modeling Life Time standards and behaviors
• Provides real-time coaching, feedback, and performance support to improve member engagement and sales behaviors

Membership & Guest Experience

• Leads in zone as a Member Connectivity Specialist, building value-based relationships with members and guests
• Supports service recovery efforts, resolving member concerns quickly and professionally
• Ensures consistency in check-in experience, phone handling, and brand-aligned communication
• Partners with other departments to connect members to programs, services, and events aligned with their goals

Operational & Administrative Support

• Assists with schedule creation, zone rotations, and coverage to ensure optimal staffing and service flow
• Supports execution of business protocols including new member acquisition, retention, and connectivity initiatives
• Ensures adherence to policies, procedures, and operational standards at the front desk
• Completes administrative tasks as needed, including reporting, documentation, and follow-up communication

Performance & Business Support

• Supports department performance related to acquisition, retention, and connectivity metrics
• Helps reinforce sales and retention strategies through daily execution and coaching
• Assists with team communication, meeting preparation, and rollout of initiatives from club leadership

Minimum Required Qualifications

Education:

• High School Diploma or GED

Years of Experience:

• 1-2 Years in Customer Service

Licenses / Certifications / Registrations:

• N/A

Preferred Qualifications:

• Bachelor’s Degree in Hospitality
• Hospitality industry experience
• Health and Fitness industry experience
• Current or former member of Life Time

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.