About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Role

The Managed Services Analyst supports our customers by tracing individuals and helping reconnect them with the organisations they are entitled to hear from. This role involves reviewing information, managing records in internal systems, and coordinating with external registry offices. You will work carefully with sensitive data and contribute to positive customer outcomes through accurate, respectful, and persistent work.

Responsibilities

• Research and trace individuals using internal systems and approved external sources.
• Reconnect individuals with customers through secure written and telephone communication.
• Accurately record, update, and manage information across internal databases.
• Prepare and securely share files with customers in line with data protection requirements.
• Request official certificates from registry offices and track associated costs.
• Complete additional tasks related to the role, as needed.

Requirements

• Comfortable learning new systems, processes, and ways of working.
• Strong attention to detail and ability to manage information accurately.
• Customer-focused, with the ability to meet deadlines and follow agreed processes.
• Able to review information, identify key issues, and take appropriate action within the role.
• Communicates clearly and respectfully with people from a range of backgrounds and levels of understanding.
• Works collaboratively within a team and values different perspectives.
• Open to feedback and willing to use it to support personal development.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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