Current Employees of Lending Club: Please apply via your internal Workday Account

Lending Club Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

The Manager, End User Services will lead a high-performing team responsible for delivering reliable, customer-focused IT support across the organization. In this role, you’ll oversee both Helpdesk and Desktop Support functions, ensuring consistent, efficient service for all end-user technology needs.

You’ll combine hands-on technical knowledge with strong operational leadership to drive service excellence, continuous improvement, and alignment with business priorities.

What You'll Do

• Lead and develop Helpdesk and Desktop Support teams, fostering accountability and service excellence
• Oversee 24x7 end-user support operations across U.S. locations, including participation in on-call rotation
• Ensure service levels are met and maintain high customer satisfaction
• Manage IT service desk operations, including ticketing systems, escalations, reporting, and root cause analysis
• Partner with Technology and Business teams to support onboarding/offboarding, device lifecycle management, and user access
• Maintain procedures, standards, and controls aligned with technology policies and compliance requirements
• Ensure reliability of user access management and workstation security controls
• Identify and implement process improvements to reduce incidents and improve service delivery
• Develop and monitor KPIs to track performance, user satisfaction, and operational effectiveness
• Support enterprise technology initiatives such as hardware and software upgrades, office moves, and system rollouts
• Maintain vendor relationships supporting hardware, software, and warranty services
• Stay current on industry trends and technologies impacting end-user experience

About You

• 5+ years of experience in IT, service desk, or desktop support environments
• Demonstrated experience leading service desk and desktop support operations
• Experience managing third-party or offshore support services
• Strong hands-on knowledge of Microsoft 365, Windows and macOS environments, and collaboration tools such as Teams and Zoom
• Experience with modern endpoint management tools (e.g., Intune, JAMF, SCCM)
• Familiarity with Citrix VDI and Windows Active Directory environments
• Solid understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP)
• Experience with identity and access management, device imaging, software deployment, and remote support tools
• Strong communication, organizational, and interpersonal skills
• Ability to work flexible schedules, including nights and weekends, and participate in a 24/7 on-call rotation
• Ability to collaborate effectively in hybrid work environments
• Ability to travel 10–15% annually
• Bachelor’s degree in a related field; or equivalent work experience

Nice to Have

• 2+ years of people management or supervisory experience
• Experience supporting hybrid or distributed workforces at scale
• Industry certifications such as CompTIA, PMP, or similar

Work Location San Francisco or Lehi:

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Lending Club offers relocation, based on actual job level.

Time Zone Requirements Local hours (PT, MT)

While the position will primarily work local hours, Lending Club is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements As needed travel to Lending Club offices and/or other locations, as needed.

Compensation:

The target base salary range for this position is 117,000-137,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Lending Club’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Lending Club is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.