Current Employees of Lending Club: Please apply via your internal Workday Account

Lending Club Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Lending Club is hiring a Lead Product Researcher to help bring our digital lending products to the next level. This role will be critical in providing insights to design and launch products that allow our customers to thrive at Lending Club. Interested in disrupting an industry and providing an alternative to the traditional banking system?

Our research team drives the development of customer insights behind our product strategy and development. We're looking for someone who is passionate about representing the customer and has a consistent record of conducting research projects across different research methodologies with cross-functional teams. Specifically, we’re looking for someone with experience launching new, mobile-first products to dive into several high-profile initiatives.

What You'll Do

• Help shape future Lending Club product strategy through custom research studies that drive tactical and strategic product decisions
• Act as a champion for the identification of our customers’ needs and goals, and act as a liaison to help Lending Club understand why people behave the way they do
• Define, plan, conduct, and analyze user and product research in a fast-paced environment across several products
• Effectively select and apply research methodologies and execute with excellence
• Collaborate with and lead research-focused conversations with partners, including designers, data scientists, product managers, engineers, and finance and credit leads, to identify and prioritize opportunities
• Evangelize the voice of the customer through your participation in strategic surveys and product research, interviews, usability studies, workshops, and online experiments
• Engage as a strategic partner and actively identify new opportunities for delivering actionable customer insights and great customer-centered and business results
• Translate research findings into clear business implications and drive increased interest in research through presentations and events
• Provide detailed design feedback and guidance based on past research
• Develop templates, processes, and best practices to improve the way product research works and communicates with the wider organization

About You

• 8+ years of experience leading research for consumer-facing digital products

• Experience in financial services, lending, or regulated industries preferred; familiarity with home, auto, medical, or personal loans a plus

• Strong foundation in qualitative and quantitative research methods, with the ability to select the appropriate methodology and synthesize findings into clear insights

• Experience designing and executing research across multiple methods, such as surveys, customer interviews, usability testing, ethnographic research, prototype testing, benchmarking, and concept testing

• Experience using survey programming tools and statistical analysis platforms such as R, SPSS, or similar

• Ability to independently identify research opportunities and proactively define problem statements

• Experience managing multiple research initiatives simultaneously in fast-paced environments

• Strong analytical skills, including experience connecting research findings to product and business success metrics

• Ability to navigate ambiguity and distill complex questions into focused, actionable research plans

• Excellent written and verbal communication skills, with the ability to present insights clearly to stakeholders at all levels

• Strong collaboration skills and ability to partner effectively across diverse teams

• Bachelor’s degree in Human-Computer Interaction, Political Science, Sociology, Psychology, Anthropology, Cognitive Science or a related social science field; or equivalent work experience

Work Location San Francisco:

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Lending Club offers relocation, based on actual job level.

Time Zone Requirements Primarily PT:

While the position will primarily work local hours, Lending Club is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements As needed travel to Lending Club offices and/or other locations, as needed.

Compensation:

The target base salary range for this position is 145,000-170,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Lending Club’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Lending Club is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.