CLX PROPERTY ADVOCATE, DWELLING

We’re seeking an experienced Claims professional to help us settle large property losses quickly and efficiently.

As a CLX Property Advocate, you’ll help us reach challenging claims decisions, surpassing customer expectations along the way. You’ll use your knowledge and sharp interpersonal skills to explain coverage decisions in plain English to our customers, without relying on insurance jargon.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

WHAT YOU’LL DO:

• Investigate and handle dwelling and condo claims from start to finish

• Pay claims efficiently and fairly while maintaining a high level of customer service, communicating with customers on claims decisions by email and phone

• Settle all aspects of a claim including: Dwelling claims, condo claims, contents, and ALE

• Handle claims accurately according to the policy, and all state-required compliance guidelines

• Follow best practices around reporting large losses to internal and external business partners

• Review mitigation and pack out bills

• Identify subrogation opportunities within the claims-handling process

• Organize and prioritize daily tasks in order to resolve claim-based questions

• Be a subject matter expert in all perils

WHAT YOU’LL NEED:

• Minimum of 2+ years of technical claims handling experience, with a background in fire, water, and weather claims

• Extensive experience handling losses valued at over $10K, of all kinds

• Extensive experience handling large inventories of contents

• Prior knowledge in dwelling damage

• Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford

• Experience handling claims with suspicious flags

• A passion for outstanding customer experience

• Comfortable with and adaptable to new technology and business tools

• Licensed as a Property & Casualty adjuster in your resident state

• College Degree

• Ability to work remotely

• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, Alaska, New Mexico and Puerto Rico.

Please note that we are unable to sponsor Visas for applicants.

Lemonade’s US base salary range for this full time position is $60,000 - $72,000 annually plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

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