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You will be part of our Customer Care team, adding your leadership expertise + skills to the delivery of customer excellence.

How you create impact

Your will be responsible for leading, directing + continuously optimizing your field sales team to deliver customer excellence + sustainable growth across your scope of responsibility while also closing profitable customer deals.

What we would like you to bring

• To own, monitor + drive all sales activities of the field + inside sales organization.
• To focus on customer facing activities + be actively involved in the generation of sustainable new business opportunities with a clear focus on SME.
• To align the sales efforts with customer care managers, pricing + business development teams, including pricing decisions.
• To monitor competitor activity by gathering+ communicating current information on pricing + products.
• To report customer complaints to the customer care location (CCL) team + support resolution as required.
• To align with the CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL managers + teams.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCLs.

What's in it for you

• Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success.
• You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in this role.