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As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. The base hourly pay rate for this role is $26.72. In addition, you'll receive a $1.00 shift differential for working the the Weekend night shift.

How you create impact

• Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed
• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly
• Enter orders into an automated system
• Compile, sort, and verify records for accuracy, file documents and reports
• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
• Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
• Sign in Drivers with the correct documentation
• Gather and assess data and quantify results to ensure accurate and complete information
• Create and provide internal and external distribution center reports
• Provide back-up support for other departments when needed

What we would like you to bring

• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Intermediate skills in Microsoft Word and Microsoft Excel
• Experience with any Warehouse Management System (WMS)
• Strong ability to quantify results and create accurate reporting
• English fluency (written and verbal)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.