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In this role, you will be the primary system support between IT, regional operations management, and shop floor users as it relates to order, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.

How you create impact

• Serve as the primary support for local site system operational issues
• Perform basic troubleshooting of order and stock management issues
• Collaborate with users to implement preventative actions based on your findings
• Assist with ticket creation, issue escalation, and follow-up
• Maintain warehouse (location) and customer (article) data
• Identify process changes that may impact system documentation
• Provide local user training as needed
• Troubleshoot hardware issues, including printers, RF guns, and network equipment
• Support release management activities by testing new functionality, verifying document changes, and more
• Assist local users with coordinating reporting requirements
• Participate in training sessions led by the IT team to provide first-level support

What we would like you to bring

• A degree in Computer Science, Information systems, or an equivalent combination of education and experience
• 1+ years of technical experience working with 3PL products including warehouse management systems, transportation management systems, and order management systems
• 1+ years of operations experience working in warehousing or a supply chain environment
• 1+ years of experience working with Blue Yonder, Red Prairie, or JDA is preferred
   

What's in it for you

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.