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Take the next step in your career with a leading global logistics company. Join our team at Kuehne+Nagel Global Services, where you'll have the opportunity to make a significant impact and grow professionally in a dynamic and supportive environment.

How you create impact

As a Customs Team Lead, you will be responsible for leading a high-performing team in the execution of customs-related tasks, ensuring operational excellence, compliance, and continuous improvement. You will manage daily operations, drive performance, and foster a culture of collaboration and accountability. Your leadership will directly influence service quality, customer satisfaction, and team development. Some of your key responsibilities include:

• Oversee daily customs operations, ensuring timely and accurate task execution.
• Manage team performance, staffing levels, and training (both administrative and functional).
• Ensure compliance with QSHE standards and maintain up-to-date working instructions.
• Collaborate with internal and external stakeholders to resolve issues and improve service.
• Lead customer interactions, reporting on performance, challenges, and improvement opportunities.
• Drive continuous improvement initiatives and support strategic integration with the business unit.
• Promote a culture aligned with Kuehne + Nagel’s core values: Inspire, Empower, and Deliver.

What we would like you to bring

• Bachelor’s degree in Logistics, International Business, or related field (or equivalent experience).
• Proven experience managing operational logistics teams of 10+ or more people, ideally in customs or freight forwarding environments.
• Strong knowledge of customs processes, foreign trade, and logistics operations; U.S. customs experience is highly preferred.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• English level B2–C1, with excellent communication skills.
• Experience in data analysis and performance monitoring.
• Familiarity with Lean or Six Sigma methodologies (preferred).
• Strong leadership, time management, and team development skills.
• Ability to work under pressure, adapt to dynamic environments, and drive continuous improvement.
• Commitment to quality, compliance, and achieving business targets.

What's in it for you

At Kuehne + Nagel Global Services, you’ll be part of a globally recognized leader, working in an environment that thrives on innovation and efficiency. This role offers the opportunity to collaborate with diverse teams, gaining exposure to international best practices while leveraging cutting-edge tools to optimize operations and communication. We foster a culture that values problem-solving, continuous improvement, and professional growth, providing structured development programs and clear paths for career advancement. Join us and be part of a dynamic, forward-thinking team that is shaping the future of global services. 

This position is classified under the internal job leveling framework as a M1 Upper,  level.