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Sea Logistics Reefer Customer Care Specialist
London, United Kingdom
·
On-site
·
Full-time
·
2w ago
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care Specialist to join us in London - Heathrow. You will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided
How you create impact
- Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customer thermometer
- Ensure service excellence by leveraging a high level of forwarding and market knowledge
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
- Document, investigate and conduct root cause analysis on any deviations using our systems (TIP system / EQMS / CoreLog, NPS)
- Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard)
- Inclusion and transfer of customer requirements into our systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables
- Field complaint calls and provide problem resolution in alignment with stakeholders
What we would like you to bring
- Strong customer service orientation
- Excellent organisational skills and strong interpersonal skills
- Ability to work on own initiative and as part of a team
- Problem solving skills
- Good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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About Kuehne+Nagel
Kuehne+Nagel
PublicKuehne + Nagel International AG is a global transport and logistics company based in Schindellegi, Switzerland. Its main owner and operator is Klaus-Michael Kühne via his Kühne Holding and Kühne Foundation. The company was founded in 1890 in Bremen, Germany.
10,001+
Employees
Schindellegi
Headquarters
Reviews
3.1
5 reviews
Work Life Balance
2.0
Compensation
3.5
Culture
2.5
Career
2.0
Management
2.0
Pros
Competitive salary and benefits
Good workplace community
Employee engagement activities
Cons
Poor management and leadership
Mandatory overtime affecting work-life balance
Disorganized operations
Salary Ranges
0 data points
Junior/L3
Intern
Junior/L3 · Project Manager
0 reports
$76,500
total / year
Base
-
Stock
-
Bonus
-
$65,025
$87,975
Interview Experience
44 interviews
Difficulty
3.2
/ 5
Duration
14-28 weeks
Offer Rate
38%
Experience
Positive 69%
Neutral 20%
Negative 11%
Interview Process
1
Phone Screen
2
Technical Interview
3
Hiring Manager
4
Team Fit
Common Questions
Technical skills
Past experience
Team collaboration
Problem solving
News & Buzz
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