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We are looking for a Sea Logistics Customer Care Manager to manage our Customer Care team, which is responsible for providing best-in-class support to our customers. In this role, you will be in charge of implementing and managing customer care strategy as well as continuously optimizing the customer service to provide an excellent service

How you create impact

• Provide leadership and direction to our Customer Care team within Sea Logistics
• Monitor the profitability and productivity of the activities
• Manage interfaces and information/knowledge exchange between the Customer Care and Operational Care teams
• Drive continuous improvement of processes and controls, aiming for consistent customer centricity
• Support the field sales activities in order to increase our existing business and maintain current accounts
• Drive service excellence and continuously monitor & improve customer satisfaction
• Handle escalations and unresolved complaints when required
• Create and deliver trainings to team members, filling their knowledge gaps and ensuring their professional development

What we would like you to bring

• Bachelor’s/Master’s Degree in any related fields
• Minimum 5 years of professional experience in freight forwarding industry
• Experience in managing and developing teams
• Advanced project management and problem-solving skills
• Excellent communication skills in Hungarian and English, and a strong customer focus
• Highly pro-active, fast-acting, supportive and self-motivated personality 
• Driver’s licence

What's in it for you

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry and positioned us to continue increasing the scope of our customer solutions and services.