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We are seeking a proactive and experienced Trucking Operation Manager to lead and optimize our trucking operations in City Zone Express. This role ensures timely, safe, and efficient transportation of goods while maintaining compliance with regulations and delivering exceptional customer service.

How you create impact

• Supervise and manage all aspects of daily trucking operations, including scheduling, dispatching, and optimizing routes.
• Ensure goods are transported safely, efficiently, and on time.
• Oversee vehicle and driver assignments while coordinating with fleet maintenance teams to ensure proper upkeep.
• Lead and develop a team of drivers and operational support staff.
• Maintain compliance with local and federal transportation regulations, safety standards, and environmental policies.
• Manage trucking customer service representatives and planning teams.
• Drive customer satisfaction and ensure operations adhere to ISO standards.
• Act as the main point of contact for customer inquiries related to trucking services.
• Work closely with the customer service team to resolve service issues promptly.
• Monitor and analyze key performance indicators (KPIs) such as on-time delivery, vehicle utilization, and fuel efficiency.
• Prepare and present regular operational performance reports and improvement plans to senior management.

What we would like you to bring

• Minimum 7–10 years of experience related in transportation operations, transport management, transport control, or similar functions within the freight forwarding industry.
• Proven experience in transport operations.
• Operational Management – daily transport execution, routing, dispatching, KPI monitoring, and compliance.
• Customer Management – customer engagement, issue resolution, service recovery, and maintaining strong client relationships.
• Strategic Leadership – operational strategy development, process improvements, cost optimization, and people development.
• People management experience is a MUST – strong track record of leading, coaching, and developing teams.Demonstrated capability in managing end‑to‑end transport activities within a dynamic, high‑volume environment.
• Strong problem‑solving skills with the ability to make sound decisions under pressure.Excellent stakeholder management, communication, and customer‑handling skills.
• Industry fit: Freight forwarding background is ideal.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.