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National Expo & Events Logistics Customer Excellence Expert

Kuehne+Nagel

National Expo & Events Logistics Customer Excellence Expert

Kuehne+Nagel

Guangzhou City, China

·

On-site

·

Full-time

·

1mo ago

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Main Responsibilities and Tasks

- Customer support for national trade fairs

- Project-related customer acquisition and support for existing clients

- Preparation of quotations and order acceptance

- Independent handling of logistics and transport by air, sea, and road freight, including creation and verification of the relevant documentation as well as conducting correspondence in English at a professional level

- Independent execution and monitoring of domestic projects, including on-site support

- Transit time monitoring

- Handling of complaints and damage claims

- Billing of forwarding services and project-related monthly closing

- Preparation and analysis of department-relevant data and statistics

- Data maintenance in our sales tool

Required Qualifications and Professional Requirements

- Completed vocational training in logistics or equivalent qualification

- Experience in customer service within a logistics environment

- Basic customs knowledge desirable

- Good English skills (spoken and written), additional languages are an advantage

- Proficient in MS Office and CRM systems

Personal Requirements

- Strong organizational skills and attention to detail

- Ability to work under pressure and meet deadlines

- Excellent communication and interpersonal skills

- Team-oriented mindset

- Flexibility and willingness to work event-specific hours and travel occasionally

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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About Kuehne+Nagel

Kuehne+Nagel

Kuehne + Nagel International AG is a global transport and logistics company based in Schindellegi, Switzerland. Its main owner and operator is Klaus-Michael Kühne via his Kühne Holding and Kühne Foundation. The company was founded in 1890 in Bremen, Germany.

10,001+

Employees

Schindellegi

Headquarters

Reviews

3.1

5 reviews

Work Life Balance

2.0

Compensation

3.5

Culture

2.5

Career

2.0

Management

2.0

Pros

Competitive salary and benefits

Good workplace community

Employee engagement activities

Cons

Poor management and leadership

Mandatory overtime affecting work-life balance

Disorganized operations

Salary Ranges

0 data points

Junior/L3

Intern

Junior/L3 · Project Manager

0 reports

$76,500

total / year

Base

-

Stock

-

Bonus

-

$65,025

$87,975

Interview Experience

44 interviews

Difficulty

3.2

/ 5

Duration

14-28 weeks

Offer Rate

38%

Experience

Positive 69%

Neutral 20%

Negative 11%

Interview Process

1

Phone Screen

2

Technical Interview

3

Hiring Manager

4

Team Fit

Common Questions

Technical skills

Past experience

Team collaboration

Problem solving