It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

Will be responsible for overseeing + managing our business activities to achieve our business goals by ensuring top class operational efficiency, leading to increasing revenue generation + profit margins.

How you create impact Operational / Tactical duties

• Receive customer bookings and enter data into the system.
• Generate and integrate EDI into the system.
• Assign shipments to transporters according to RL guidelines.
• Monitor shipment status and ensure timely updates in the system.
• Follow up on shipments to ensure adherence to RL processes.
• Generate invoices and submit to customers with supporting documents.
• Additional Responsibilities
• Ensure team members perform similar activities to meet SLA and deliver excellent customer experience.
• Act as first and second-level escalation point for assigned customer service issues.

Leadership Responsibility

• Supervise and guide team to ensure SLA compliance and excellent customer experience.
• Act as first and second-level escalation point for customer service issues.
• Monitor team performance and provide coaching for continuous improvement.
• Ensure adherence to RL guidelines and company processes.
• Drive process improvements and operational efficiency.
• Coordinate with internal stakeholders for smooth operations and billing accuracy.

Financial Responsibility

• Ensure accurate and timely generation of invoices for services rendered.
• Validate supporting documents before submitting bills to customers.
• Monitor billing processes to prevent discrepancies and ensure compliance with company policies.
• Support cost control by optimizing transporter assignments and operational efficiency.
• Assist in resolving billing-related escalations with customers.

Strategic  Responsibility

• Align operational processes with company strategy and Road Logistics guidelines.
• Drive initiatives to improve service quality, efficiency, and customer satisfaction.
• Support implementation of digital solutions (e.g., EDI integration) to enhance automation and accuracy.
• Analyze operational performance data to identify trends and recommend improvements.
• Collaborate with management to develop strategies for cost optimization and SLA compliance.

What we would like you to bring

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• 5+ years of operational experience in Road Logistics, Transportation, or Supply Chain.
• Proven leadership experience within logistics or related operations.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in logistics systems, EDI processes, and Microsoft Office applications.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.