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How you create impact

• Manage all aspects of the shipment lifecycle, including inland transportation, booking, import documentation,and tracking to ensure timely delivery.
• Maintain proactive communication with vendors, customers, carriers, and Kuehne+Nagel offices to ensuresmooth operations and customer satisfaction.
• Negotiate competitive rates with service providers to enhance cost efficiency and support profitability.
• Keep SOPs and customer profiles current, detailing contacts, handling requirements, contract rates, andpreferred logistics strategies.
• Assist overseas offices with quote preparation, ensuring timely and accurate responses aligned with customer needs.
• Follow Quality Management procedures and stay updated on company policies via intranet resources to ensure compliance and operational excellence.
• Address customer service inquiries, billing discrepancies, and operational issues promptly, escalating whenneeded to maintain workflow integrity.
  
  

What we would like you to bring

• 2+ years of experience in a seafreight customer care or operations.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of Incoterms.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Suite.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1