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How you create impact

• Work closely with the Customer Care Location (CCL) and promptly communicate any holds, delays, or deviations
• Proactively respond to and resolve service issues within business guidelines
• Process requests for ERS, diversions, and COD collections
• Resolve missing payment issues (second invoice discrepancies)
• Maintain and update the COD report
• Investigate and report delays, including rail‑loading issues
• Share news, service updates, and market information with CCL in a timely manner
• Keep CCL informed of shipment milestone statuses
• Monitor shipments using the T&T report
• Resolve incoming disputes or complaints and recommend solutions to the CCL
• Support account implementation and onboarding of new business
• Conduct proactive BP audits
• Arrange insurance coverage for cargo as required
• Gather claim documents and facts when claims are involved
• Follow all policies, procedures, and regulations related to Pharmaceutical and Dangerous Goods shipments

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• Experience in freight forwarding or supply chain operations, ideally with exposure to Sea Logistics
• Understanding of forwarding processes, regulations, market dynamics, and carrier relationships
• Strong organizational and planning skills to manage tasks effectively
• Ability to communicate clearly and work collaboratively across teams
• Problem‑solving skills with the ability to adapt in a fast‑paced environment
• Customer‑focused mindset with a proactive approach to finding solutions
• Willingness to learn, improve processes, and embrace change

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The salary range for this position is between $50,000 -$60,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1