‎

As an Operations Specialist you will coordinate and plan the customer orders / Shipments accordingly to agreed upon scope, in addition, to all the customer inquiries regarding visibility and status of the shipments, answering questions and addressing any potential issues that may arise. Utilizing your strong forwarding & customer service knowledge, you will provide front line support for our customer to ensure customer satisfaction with our services and features in alignment of the processes based on the Work Instructions and Standard Operating Procedures. 

How you create impact

• Collaborate with other departments, both at the customers site and across the IL organization. 
• Coordinate Transport Services for customer orders, using transport management systems.    
• Handle manual order entries.
• Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance
• Contribute to continues improvement initiatives.
• Adhere to existing K+N Guidelines, Standard Operating Procedures and Working Instructions following the business process mapping.
• Daily execution of the in-scope services, committing to first class level of respective services (order fulfilment, Transport Management, Request and Deviation Management, Visibility and Monitoring, Claims Processing)
• Receive & respond in time to requests from relevant stakeholders (such as customer requests)     
• Adheres to and complies with all health & safety, quality, security, environmental, legal and regulatory requirements, company policies and procedures.
• Participate in quality audits related to general and client-specific quality programs.

What we would like you to bring

• 1-3 years of working experience in Logistics and / or customer service sector
• High School Diploma or Equivalent   
• Knowledge & understanding of Logisitics
• Strong customer service orientation.
• Interest to work with transport management systems or warehouse management systems
• Ability to work on own initiative and part of a team.  
• Strong analytical skills, attention to details with a systematic and methodical approach to your work
• Ability of multi-tasking and dealing with different internal / external stakeholders at all levels.   
• Good Communication and organizational skills

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.#LI-Onsite   

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.

Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment.