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How you create impact

• Deliver frontline customer support by providing timely information, handling inquiries, and responding effectively to complaints and feedback.
• Utilize strong forwarding and market knowledge to ensure customers are satisfied with our products, services, and features.
• Drive customer engagement, satisfaction, retention, and reactivation in close collaboration with Field Sales and the Operational Care Center (OCC).
• Build and strengthen operational relationships with customer contacts through daily interactions, care visits, and proactive advisory support.
• Qualify customer inquiries, prepare quotations within approved pricing guidelines, and follow up to secure successful conversions.
• Support smooth customer onboarding by ensuring all requirements are accurately captured and transferred into KN systems.
• Partner with Finance and the Revenue Care Center (RCC) to review credit limits and address any business-related challenges.
• Document, resolve, and analyze all customer complaints and feedback, identifying root causes and driving preventive actions.
• Create, maintain, and refine customer reports to support transparency and performance tracking.
• Contribute to achieving financial targets and strategic business objectives.

What we would like you to bring

• Minimum 4–5 years of hands-on experience in Air Freight Export operations (required).
• Strong understanding of forwarding processes, market dynamics, and customer service best practices.
• Proven ability to manage customer inquiries, resolve issues, and maintain high satisfaction levels.
• Solid communication, stakeholder management, and relationship-building skills.
• Ability to interpret customer requirements and translate them into accurate operational instructions.
• Experience preparing quotations, following pricing guidelines, and supporting successful conversion.
• Strong problem-solving skills with the ability to analyze complaints, identify root causes, and drive solutions.
• Proficient in using logistics systems, customer platforms, and reporting tools.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.