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The Global Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers mainly by providing an outstanding customer experience from an operational perspective. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth.

Our Global Air Logistics Operational Key Account Managers are responsible for and represent both Sea Logistics and Air Logistics Services for our Global Accounts. The position of the global OKAM has a special role, as it is similar to a Team Lead, tasked with leading the Operational Key Account Team (NetworkOKAM + OKAS) working on an account and ensuring close and efficient collaboration aligned with the account's goals. The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.

How you create impact

• Manage and develop strong relationships with assigned global aerospace key accounts, ensuring high levels of customer satisfaction and consistent operational performance.
• Ensure adherence to the Global OKAM framework, standards, and processes while aligning them with the specific requirements of aerospace logistics.
• Collaborate with regional and national OKAMs as well as operational teams to ensure seamless execution of aerospace customer requirements, including time-critical and high-value components.
• Monitor account performance and proactively address any service challenges or process deviations, with particular focus on aerospace compliance and precision.
• Identify opportunities for optimization, growth, and process improvement within assigned aerospace accounts.
• Support the integration and alignment between Air and Sea Logistics (where applicable) to deliver reliable, end-to-end solutions for aerospace supply chains.
• Act as the central point of contact for assigned aerospace customers, ensuring transparency, consistency, and proactive communication across all global operations.
• Facilitate alignment between global teams to respond effectively to critical aerospace events such as AOG situations and urgent component movements.

What we would like you to bring

• Several years of experience within Kuehne + Nagel (2–5 years) and strong exposure to customer collaboration.
• Solid background in logistics, with expertise in Air and/or Sea Logistics.
• Proven experience in Key Account Management, ideally with large or global accounts.
• Strong analytical and problem-solving skills, with a focus on process improvement and operational excellence.
• Industry knowledge in Aerospace is an must.
• Excellent communication and relationship-building skills with cross-functional collaboration ability.
• Fluency in English, both written and spoken, and willingness to travel as required.

What's in it for you

At Kuehne+Nagel, you will have the opportunity to grow your expertise, shape processes, and deliver innovative solutions for some of the world’s largest customers. We are continuously expanding our global network and product portfolio, creating career opportunities across diverse functions and regions. As a leader in the logistics industry, we offer a collaborative, digital, and customer-focused environment where you will work with motivated colleagues from around the world. We look forward to receiving your comprehensive online application.