Serve as in house technical contact for all E-Fulfillment Center production applications. Coordinate Wave Planning activities, oversee system problem resolution, system enhancements and system maintenance for all shifts/time periods. Do you love to. . . multi-task on multiple project demands?Are you energized by. . .working in a fast paced environment?Do you enjoy. . .solving complex technical problems and issues?

• ACCOUNTABILITIES

• COORDINATE/MANAGE SOFTWARE CONFIGURATION USED IN DAILY OPERATIONS OF THE E-FULFILLMENT CENTERS

• Coordinate and execute user acceptance testing for coding modifications and enhancements

• Partner with IT, Engineering, Warehouse Management (WM) and Material Handling Equipment (MHE) vendors on the development of system enhancements

• Communicate system changes and testing with operations

• Actively support in developing, documenting and implementing test scripts and process maps on a continual basis

• Lead/participate in various projects aimed to improve productivity, efficiency, functionality and/or user experience

• LEAD PLANNING OPERATION ACTIVITIES

• Manage multi shift team of approximately 6 wave planners in wave planning activities to support e-fulfillment operation

• Coordinate wave planning activities to drive maximum throughput and efficiency

• Communicate production planning targets to the operations management team

• CONDUCT ROUTINE AND AD HOC ANALYSIS

• Maintain all scheduled reporting items to validate accuracy of output data for PM Reports

• Develop, implement, and standardize data management, collection and reporting

• Coordinate and develop executive level reports to assess key performance indicators

• Facilitate data collection and dissemination, multi-dimensional analysis, data mining and statistical analysis

• Develop ad hoc queries in SQL for issue resolution and/or forecasting

• CONDUCT PROBLEM SOLVING TO SUPPORT APPLICATION MAINTENANCE AND UPTIME AVAILABILITY

• Conduct initial trouble shooting and resolution for WM, LM, PM and MHE issues and assign criticality

• Maintain business partnerships with shipping carriers and ensuring vendor compliance of shipping labels and manifests

• Ensure most cost efficient carriers are selected while maintaining expected fulfillment times

• Maintain cycle count configurations and ensure all parameters are being met

• Create active and reserve pick locations within the EFC

• Coach Wave Planners and relevant management on new systems and processes

QUALIFICATIONS:

PREFERRED

• 1-2 years of experience with operations and operational support systems ( Warehouse Management System (WMS), Warehouse Control System (WCS), and Labor Management (LMS), etc)

• Manhattan WMS and LMS preferred

• Honeywell Intelligrated ICW WCS preferred

• 1-2 years Automated MHE experience

• 1-2 years SQL experience

• 1-2 years of direct people management experience or demonstrated ability to mentor/lead peers

• Bachelor's Degree or equivalent experience

• Effective verbal and written communication skills

• Ability to work as part of a team and interact effectively with others

• Works well under pressure and works as a team for the achievement of customer satisfaction

• Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community