Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Develop technical training on service, maintenance, installation, repair, and troubleshooting of server.
• Deliver high-quality server training to field service engineers, technical support engineers, install engineers and external customers.
• Participate in server building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain a high level of technical skills and stay up to date on new product changes and updates
• Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans.
• Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation.
• Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans.
• Fully maintain the assigned server in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades.
• Follow and apply standard training design and development best practices, formats and templates.
• Review and validate service procedures on the tool. Assess the need to update documentation.
• Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly.
• Able to support afternoon/evening shift training schedule.
• Business travel requirement: 50% or less.

Minimum Qualifications

• Education: Bachelor's or Master's degree in Computer Engineering or a related field.
• Platform knowledge: Experience with one or more flavors of Linux, such as SuSE, Red Hat, CentOS, or Ubuntu, including experience in system administration and troubleshooting.
• Technical skills: Familiarity with configuration management utilities, such as Salt, Chef, Puppet, or similar tools. Knowledge of server hardware and networking principles. Proficiency in interpreting, developing, and modifying Shell and Python scripts to automate tasks and improve efficiency.
• Networking: Understanding of TCP/IP fundamentals and knowledge of protocols, including DNS, DHCP, HTTP, LDAP, and SMTP.
• Orchestration: Experience with containerization technologies like Docker and orchestration platforms like Kubernetes.
• Troubleshooting: Strong problem solving skills, passion to diagnose and resolve complex technical issues. Familiarity with cloud computing platforms and services, such as AWS or Azure, is a plus.
• Experience: Demonstrated ability working with orchestration platforms, configuration management, server networking. System engineering experience is a plus

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisitionkla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.